Mac is running latest version OS and iphone was updated to new software today. I've had the phone for a month and backed up on icloud, but never synced it to computer. My mac will not recognze the device when it is plugged in and charging.
Tried it. I also reinstalled iTunes, updated software on both mac and iphone, etc. No luck.
You are using a USB port directly on the Mac, not a hub or the keyboard port (if you have one)? Have you tried a different cable? Cleaned the connector on the phone?
If all else fails, take the phone and computer to a Genius bar.
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