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iPhone 5 bad call voice quality

274079 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • long-coast Calculating status...
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    Apr 28, 2013 9:40 AM (in response to joos8123)

    where is apple?

     

    where is apple support??

     

    why they didnt talk about the problem?

     

    say any thing,, confess there is problem or not

     

    solve it or say i cant

  • Guldstrom Calculating status...
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    Apr 28, 2013 11:14 AM (in response to long-coast)

    I agree 100%.

    Where is Apple? Why do you not say anything?

     

    Are we not the customers and do we not need to know where is the problem.

     

    Are you afaid to meet us?

    We are the once that pay your salarys.

     

    Rolf Guldström

  • vgster Calculating status...
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    Apr 28, 2013 12:31 PM (in response to joos8123)

    Don't you get it ?- Apple will not admit the problem! Its related to HD technology used in design of the iphone5, but carriers are not going to replace in near future outdated cellular technology to new standards!

     

    I just (yesterday) got 3rd(!) iphone 5. Apple store manager try to tell me that nothing wrong with my phone! I show him this discussion forum, but they all denied any knowledge of problem we all know and have to deal with!

    Apple will produce iphone6 and thats it - nobody will fix our units.

  • long-coast Level 1 Level 1 (0 points)
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    Apr 29, 2013 3:28 PM (in response to joos8123)

    i think it is better if we talk with samsung about this problem.

    may they will use it in galaxy s4 adds, then apple will have to break silence.

  • Scorpy75 Calculating status...
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    May 2, 2013 10:53 AM (in response to joos8123)

    will iOS 6.1.4 resolve our problem??

  • Charles Park Seward Level 1 Level 1 (55 points)
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    May 2, 2013 11:17 AM (in response to Scorpy75)

    Perhaps. Try it. I did the DL and works fine for me.

     

    Remember to keep the rear microphone (the small hole by the camera/flash) uncovered.

     

    This is a user conference. Apple usually doesn't respond here. If you need a response, call or email.

  • Deivyani Calculating status...
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    May 4, 2013 1:24 PM (in response to iPads.ph)

    Honestly...could not hear a thing initially ! Obviously testing it first thing after getting the phone hence did not remove the plastic ...After reading the posts , removed the plastic ..and it started working perfectly !

  • Charles Park Seward Level 1 Level 1 (55 points)
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    May 4, 2013 4:58 PM (in response to Deivyani)

    Glad it worked for you. Many have reported the same success when removing the shipping protector plastic.

  • Rustedred Calculating status...
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    May 8, 2013 12:52 PM (in response to Charles Park Seward)

    Hello everyone. I haven't read all 56 pages, but I encountered a similar problem with call reception inside my house, which is made of brick, plus I work out of a basement office. Just received the IPhone 5 two weeks ago and was very frustrated. Calls dropping, people who couldn't hear me, etc.

     

    I was about to send it back, but I decided for some reason to try a call with the earphones that were included.  Talked with my daughter, who has an Iphone 4s and we both have Verizon service. 25 minutes later, I was still talking with no interruption and she said I sounded great, as did she.

     

    I then tried a friend who has Verizon and an android phone. We both immediately heard problems. So I tried him on his home phone and no problems.

     

    The only thing I can deduce from this is that the earphones are somehow working as an antenna booster. I know it sounds unlikely, but for me, it works. If I have to wear earphones in the house to get almost perfect call quality, it's a small price to pay.

     

    Sorry if this has already been discussed.

  • Carl Ring Calculating status...
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    May 15, 2013 4:54 AM (in response to Rustedred)

    Hello folks,

    if you write - Iphone5 robot - on Google, you get stuff connected with english, german and swedish. I guess- a few more, due to language. The problem with robotic is in effect on incoming conversation and seems to be represented in many countries. My operator, Telia, have been working on the problem for over a month and they cannot find the cause. Apple prefers silence on this problem. I don't know if this is why Apple is sending back 8 M Iphone5:s to Foxconn, the manufacturer in China. But if you ask me to guess- the answer will be affirmative.

    I have changed my Iphone5 twice within a couple of weeks but the problemstill persists.

    When I get a call in this fashion, I ask the caller to recall and most of the time it works fine with this action. I have noticed my operator about this and still they cannot get any further with this.

     

    It would be too early to state that it is an Apple failure at this time. A number of operators in the USA seem also to be aware of the problem and I can only hope they all communicate so that a whole army will  try to resolve and also face Apple.

    I would go to Germany and those guys seem to be frenetically working on any problem- such as many years ago 11 engineers i white coats tried for half a day on my 1961 Beetle that was not working on one cylinder...

    So put some hope on my investigations and I will certainly blow the horn if anything with substance hits the surface. I might have access to their deep water labs far off the sunny side.

     

    You may copy this and send to your operator- we will get there!

     

    Stay cool, Carl Ring- Sweden

  • Fliptje Calculating status...
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    May 17, 2013 3:23 AM (in response to joos8123)

    5 maanden nu met dit probleem, komt apple daar zo maar mee weg? word het geen tijd dat we allen nsamen apple in gebreke stellen via onze ombudsdiensten

    ik ga er alvast mee starten en hier komt zeker geen iphone meer in huis

  • bulleuh Calculating status...
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    May 17, 2013 4:20 AM (in response to Fliptje)

    Ik denk dat het misschien beter is om de niet-werkende Iphones zoveel mogelijk terug te brengen naar de winkel en een nieuwe te eisen. Ik ga in ieder geval volgende week terug naar de winkel om een nieuwe te eisen, nu aan tweede toestel en kan nog altijd niet normaal telefoneren.

  • Fliptje Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 17, 2013 4:33 AM (in response to bulleuh)

    Ja maar je mag hem weer opzenden om die een week kwijt te zijn om terug een slechtwerkend toestel te krijgen.

     

    ik vind het heel er van aplle dat ze gewoon niet kunnen toegeven dat ze een slechte telefoon op de markt gebracht hebben.

  • eecky Calculating status...
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    May 17, 2013 4:48 AM (in response to joos8123)

    Heb mijn iphone ook reeds gewisseld via apple zelf.

    Eerste 2 weken waren terug goed alvorens het probleem terug kwam.

    Ik heb dan eens de netwerk instellingen gereset.  Hiermee was het probleem terug weg maar nu 6 dagen later is het terug!!!!!!

    Ergerlijk.  Toen ik contact opnam met apple, hadden ze nog niet van dit probleem gehoord (geloof ik zelf ook niet).

     

    Wel een opm: als je hem via apple wilt ruilen voor een nieuwe, betaal je hiervoor 27€.

    Je krijgt dan eerste een nieuwe iphone toegestuurd met een verpakking erbij om je oude terug te sturen.  Je neemt dan contact op met UPS wanneer ze je oude kunnen ophalen.

  • Fliptje Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 17, 2013 5:03 AM (in response to eecky)

    mij werd verteld dat dit niet kon als je die bij telenet hebt gekocht ?

    anders doe ik dit direct voor 27 euro hoor

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