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Purchased Music and Music App

283 Views 12 Replies Latest reply: Apr 30, 2013 9:21 AM by sberman RSS
sabrina_iphone Calculating status...
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Apr 29, 2013 1:33 PM

Hi, I recently got a new iPhone5 and purchased my first album.  The album appears to be downloaded (iTunes album shows "Purchased") however, nothing appears in my "Music" app.  I've tried plugging the phone into my computer, but it still does not transfer.  When I go into iTunes/... More/Downloads/Purchased it shows "No Content".


How do I get the album purchased into my playlist?

Thanks

iPhone 5
  • sberman Level 7 Level 7 (23,680 points)
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    Apr 29, 2013 1:40 PM (in response to sabrina_iphone)

    Did you purchase the album on your iPhone or on your computer?

     

    I'll assume you purchased it on your iPhone.  Open your Music and click "Songs" on the bottom.  Do the purchases show up there?

  • sberman Level 7 Level 7 (23,680 points)
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    Apr 29, 2013 2:16 PM (in response to sabrina_iphone)

    Try opening the iTunes, then click "More" in the lower right, then "Downloads".  Are your songs sitting there awaiting download?

  • sberman Level 7 Level 7 (23,680 points)
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    Apr 29, 2013 4:02 PM (in response to sabrina_iphone)

    You originally asked: "How do I get the album purchased into my playlist?"

     

    I suggest you ignore playlists for the moment, and make sure your purchased items are not in your Music app.

     

    Open Music, check "Songs" in the lower right.

     

    I think you're saying it's empty, is that right?

     

    If so, here's the next thing to check:

     

    Look in Settings > iTunes & App Stores

     

    • Are you correctly signed in to your Apple ID?
    • Is Automatic Downloads > Music = "On"?
    • Is Use Cellular Data = "On"?
  • sberman Level 7 Level 7 (23,680 points)
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    Apr 29, 2013 7:30 PM (in response to sabrina_iphone)

    Yes, one more idea - the only one left that makes sense, I think:

     

    Are restrictions on? Check Settings > General > Restrictions.

     

    I'm guessing music is restricted.

  • sberman Level 7 Level 7 (23,680 points)
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    Apr 29, 2013 7:33 PM (in response to sabrina_iphone)

    I should have said my guess is iTunes is restricted.

  • sberman Level 7 Level 7 (23,680 points)
    Currently Being Moderated
    Apr 29, 2013 7:48 PM (in response to sabrina_iphone)

    Glad it's solved!

     

    Enjoy your iPhone!  It's quite an amazing device.

  • sberman Level 7 Level 7 (23,680 points)
    Currently Being Moderated
    Apr 30, 2013 9:21 AM (in response to sabrina_iphone)

    Having restrictions off (or disabled) means the information can flow freely.

     

    That's what you want.

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