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is app store down or something

2924 Views 4 Replies Latest reply: Aug 7, 2013 11:11 AM by Murray Cater RSS
sazlar Calculating status...
Currently Being Moderated
Apr 30, 2013 6:39 AM

HI I HAVE BEEN  TRYING  TO SIGN IN APP STORE FOR FEW DAYS NOW BUT NO LUCK. IS THIS PROBLEM FROM APPLE SIDE

Mac Pro, Mac OS X (10.6.8), cant sign in app store
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    May 2, 2013 12:36 PM (in response to sazlar)

    Hi sazlar,

     

    Sorry to hear that you're not able to use the Mac App Store.

    There are a few articles that can walk you through troubleshooting:

     

    Troubleshooting the Mac App Store

    http://support.apple.com/kb/ts3624

     

    Mac App Store: Sign in sheet does not appear, or does not accept typed text

    http://support.apple.com/kb/TS3638

     

    Mac App Store: Solve problems

    http://support.apple.com/kb/PH11501

     

    I would look through them in that order, and see if those solve the issue.

     

    Cheers,

    David

  • Ed Hovanec Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 8, 2013 1:07 PM (in response to sazlar)

    I recently developed a problem with the App Store sign-in sheet. Whenever I tried to enter my password, I'd get trapped in a loop with my password never being accepted.

     

    I tried a TechTool pro File Structure test and it flagged "com.applestore.plist" as  (Unexpected character c at line 1)

     

    I went to  Users/Username/Library/Cookies/ and deleted "com.applestore.plist"

     

    I also discovered a file "Cookies.binarycookies corrupt." Deleted that as well, as there was a clean version of it there.

     

    I'm now able to log into App Store, view my account information, download updates, as well as view Purchases.

     

    This is in OSX 10.8.4, so not sure if it applies to Snow Leopard.

     

    Good Luck.

  • equitek Calculating status...
    Currently Being Moderated
    Aug 7, 2013 10:53 AM (in response to Ed Hovanec)

    This worked for me --- This morning I couldn't update apps or login at all on my 13" Retina running 10.8.4.

     

    I can't see how to add the "this solved my problem", but if someone can point me in the right direction I certainly will.

     

    THANKS!

  • Murray Cater Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 7, 2013 11:11 AM (in response to Ed Hovanec)

    That solved my problem

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