2 Replies Latest reply: Apr 30, 2013 4:51 PM by Linc Davis
waitthatsnotall Level 1 Level 1 (0 points)

Can't access mail.  Keepe getting quit and rebuild folders message but does not work.  Spinning beach ball until I force quit.  Any suggestions?


MacBook Pro, OS X Mountain Lion (10.8.3)
  • 1. Re: Cannot open mail.  Continue to get "quit and rebuild" message.
    Csound1 Level 8 Level 8 (35,445 points)

    Yes, instead of Force Quitting, wait. It can take a long time (hours occasionally) and every time you stop it, it starts again.

  • 2. Re: Cannot open mail.  Continue to get "quit and rebuild" message.
    Linc Davis Level 10 Level 10 (118,280 points)

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click the line below to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Quit and relaunch Mail, and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.