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Safari causing Mac OS 10.8.3 crashes

681 Views 1 Reply Latest reply: May 3, 2013 6:19 AM by sterling r RSS
2skhatri Calculating status...
Currently Being Moderated
Apr 30, 2013 5:12 PM

Only happens on some websites.  Here's the error log.

 

Interval Since Last Panic Report:  40077 sec

Panics Since Last Report:          2

Anonymous UUID:                    2123BB42-6002-9750-62C2-F3C0C9071A8B

 

 

Tue Apr 30 16:59:13 2013

panic(cpu 0 caller 0xffffff80036b7e95): Kernel trap at 0xffffff7f853de21e, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80baddecbf, CR3: 0x00000001176e4055, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0xffffff80baddecaf, RCX: 0x0000000009000000, RDX: 0xffffff80e55df078

RSP: 0xffffff80f49bbd20, RBP: 0xffffff80f49bbd30, RSI: 0xffffff80e55df068, RDI: 0xffffff801c766e08

R8:  0xffffff8003cbec60, R9:  0xffffff80188f27c8, R10: 0xffffff8016de16b8, R11: 0x0000000000000246

R12: 0xffffff80f49bbdc7, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff8015096240

RFL: 0x0000000000010286, RIP: 0xffffff7f853de21e, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff80baddecbf, Error code: 0x0000000000000000, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff80f49bb9c0 : 0xffffff800361d626

0xffffff80f49bba30 : 0xffffff80036b7e95

0xffffff80f49bbc00 : 0xffffff80036cd4dd

0xffffff80f49bbc20 : 0xffffff7f853de21e

0xffffff80f49bbd30 : 0xffffff7f853de452

0xffffff80f49bbd50 : 0xffffff7f853de5ee

0xffffff80f49bbd80 : 0xffffff7f853dd8fa

0xffffff80f49bbe00 : 0xffffff80039b0a34

0xffffff80f49bbe40 : 0xffffff80039965ba

0xffffff80f49bbe80 : 0xffffff800399eea0

0xffffff80f49bbf50 : 0xffffff80039e063a

0xffffff80f49bbfb0 : 0xffffff80036cdd23

      Kernel Extensions in backtrace:

         com.intego.kext.VirusBarrier.AppBarrierKPI(10.6.11)[6D0D1F16-B38E-D351-4916-287 627025CDF]@0xffffff7f853dd000->0xffffff7f853dffff

 

 

BSD process name corresponding to current thread: WebProcess

 

 

Mac OS version:

12D78

 

 

Kernel version:

Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

Kernel slide:     0x0000000003400000

Kernel text base: 0xffffff8003600000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

 

 

System uptime in nanoseconds: 10471671801605

last loaded kext at 43893486659: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f83c0d000, size 229376)

last unloaded kext at 201629460511: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f851c5000, size 8192)

loaded kexts:

com.intego.kext.VirusBarrier.AppBarrierKPI          10.6.11

com.intego.kext.VirusBarrierKPI          10.6.11

com.apple.filesystems.smbfs          1.8

com.apple.driver.AppleBluetoothMultitouch          75.19

com.apple.driver.AudioAUUC          1.60

com.apple.iokit.IOBluetoothSerialManager          4.1.3f3

com.apple.filesystems.autofs          3.0

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AGPM          100.12.87

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.7fc4

com.apple.driver.AppleMikeyDriver          2.3.7fc4

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3

com.apple.driver.AppleSMCLMU          2.0.3d0

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.3.0

com.apple.driver.AppleBacklight          170.2.5

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.AppleIntelHD4000Graphics          8.1.0

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleIntelFramebufferCapri          8.1.0

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.SMCMotionSensor          3.0.3d1

com.apple.driver.AppleUSBTCButtons          237.1

com.apple.driver.AppleUSBTCKeyboard          237.1

com.apple.driver.AppleIRController          320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.iokit.SCSITaskUserClient          3.5.5

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.3.1

com.apple.driver.AppleUSBHub          5.5.5

com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1

com.apple.driver.AppleSDXC          1.4.0

com.apple.driver.AppleAHCIPort          2.5.1

com.apple.driver.AirPort.Brcm4331          614.20.16

com.apple.driver.AppleFWOHCI          4.9.6

com.apple.driver.AppleUSBEHCI          5.5.0

com.apple.driver.AppleUSBXHCI          5.5.5

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.driver.AppleEFINVRAM          1.7

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.7

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.7

com.apple.driver.AppleAPIC          1.6

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard          170.2

com.apple.driver.AppleHIDKeyboard          170.2

com.apple.driver.IOBluetoothHIDDriver          4.1.3f3

com.apple.driver.AppleMultitouchDriver          235.29

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.3.7fc4

com.apple.iokit.IOAudioFamily          1.8.9fc11

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.IOSurface          86.0.4

com.apple.iokit.IOBluetoothFamily          4.1.3f3

com.apple.driver.AppleSMBusPCI          1.0.11d0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleGraphicsControl          3.3.0

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.11d0

com.apple.iokit.IOAcceleratorFamily          30.14

com.apple.iokit.IONDRVSupport          2.3.7

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.AppleHDAController          2.3.7fc4

com.apple.iokit.IOGraphicsFamily          2.3.7

com.apple.iokit.IOHDAFamily          2.3.7fc4

com.apple.driver.IOPlatformPluginFamily          5.3.0d51

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.AppleUSBMultitouch          237.3

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

com.apple.driver.AppleUSBMergeNub          5.5.5

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.driver.CoreStorage          296.16

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

com.apple.driver.AppleThunderboltNHI          1.6.3

com.apple.iokit.IOThunderboltFamily          2.2.6

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IOUSBUserClient          5.5.5

com.apple.iokit.IOAHCIFamily          2.3.1

com.apple.iokit.IO80211Family          522.4

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBFamily          5.5.5

com.apple.driver.AppleEFIRuntime          1.7

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220.2

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          345

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.7

com.apple.iokit.IOPCIFamily          2.7.3

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f41

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.16)

Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SM128E, 121.33 GB

Serial ATA Device: MATSHITADVD-R   UJ-8A8

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

MacBook Pro, OS X Mountain Lion (10.8.3), Safari 6.0.4
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    May 3, 2013 6:19 AM (in response to 2skhatri)

    Hello 2skhatri,

     

    While researching the issue you are experiencing I found an article that I feel can help out in this situation.

    It is called Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues found here: http://support.apple.com/kb/TS3230.

    This section in particular

    Manually uninstall third-party add-ons

    If the software doesn't have an uninstall feature, quit Safari and try manually removing the third-party add-on files. These files are usually installed in one or more of the following locations:

    • /Library/Internet Plug-Ins/
    • /Library/Input Methods/
    • /Library/InputManagers/
    • /Library/ScriptingAdditions
    • ~/Library/Internet Plug-Ins/
    • ~/Library/Input Methods/
    • ~/Library/InputManagers/
    • ~/Library/ScriptingAdditions

    The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder.The tilde (~) represents your Home folder.

    • To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library.

     

    Take care,

    Sterling

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