1 2 3 4 5 6 Previous Next 85 Replies Latest reply: May 28, 2014 7:37 PM by janet1103 Go to original post
  • 60. Re: Secure link to iTunes Store failed
    isuckwithcomputers20 Level 1 Level 1 (0 points)

    This is my first post and i have no idea what to do I am horibble with computers and I need help updating my Iphone 4 im currently running 4.2.8 and need to update BAD. I'm not sure if this will help you guys help me but:

     

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

    Sony Corporation PCV-RS530G(UC)

    iTunes 10.2.1.1

    QuickTime 7.6.9

    FairPlay 1.11.16

    Apple Application Support 1.5

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 3.4.0.25

    Apple Mobile Device Driver 1.55.0.0

    Bonjour 2.0.4.0 (214.3)

    Gracenote SDK 1.8.2.457

    Gracenote MusicID 1.8.2.89

    Gracenote Submit 1.8.2.123

    Gracenote DSP 1.8.2.34

     

    iTunes Serial Number 0012ABB016044410

     

    Current user is an administrator.

    The current local date and time is 2013-03-03 22:52:37.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is disabled.

    HDCP is not supported.

    Core Media is not supported. (16005)

     

    Video Display Information

     

    ATI RADEON 9600 Series

    RADEON 9800 SERIES

    RADEON 9800 PRO - Secondary

    RADEON 9200  

    NVIDIA GeForce FX 5200

    Intel(R) 82865G Graphics Controller

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {4E382499-1391-49CF-8460-394B5DD36F4F}

    Description:    Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport

    IP Address:    192.168.1.24

    Subnet Mask:    255.255.255.0

    Default Gateway:    192.168.1.1

    DHCP Enabled:    Yes

    DHCP Server:    192.168.1.1

    Lease Obtained:    Sun Mar 03 21:08:01 2013

     

    Lease Expires:    Mon Mar 04 21:08:01 2013

     

    DNS Servers:    192.168.1.1

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

    SSL 3.0 Support:    Enabled

    TLS 1.0 Support:    Enabled

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2010-06-07 14:41:12.

     

     

    **** Device Connectivity Tests ****

     

    iPodService 10.2.1.1 is currently running.

    iTunesHelper is currently not running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    Universal Serial Bus Controllers:

     

    Intel(R) 82801EB USB Universal Host Controller - 24D2.  Device is working properly.

    Intel(R) 82801EB USB Universal Host Controller - 24D4.  Device is working properly.

    Intel(R) 82801EB USB Universal Host Controller - 24D7.  Device is working properly.

    Standard Enhanced PCI to USB Host Controller.  Device is working properly.

    Intel(R) 82801EB USB Universal Host Controller - 24DE.  Device is working properly.

     

    FireWire (IEEE 1394) Host Controllers:

     

    NEC OHCI Compliant IEEE 1394 Host Controller.  Device is working properly.

     

    Connected Device Information:

     

    Scott’s iPhone, iPhone 4 running firmware version 4.2.8

    Serial Number:    C8QFRTDQDDP8

     

    Most Recent Devices Not Currently Connected:

     

    iPod mini running firmware version 1.3

    Serial Number:    JQ5264BTS43

     

    **** Device Sync Tests ****

     

    Sync tests completed successfully.

     

     

     

     

     

     

     

     

    I tried some things but I don't really know what I did I hope somebody will help me and explain it like a computer noob lol Thanks a lot!!!

  • 61. Re: Secure link to iTunes Store failed
    sasukekun Level 1 Level 1 (0 points)

    i tried all above methods but still had no luck then i just went to

    control panel---->windows firewall --->trubleshoot my network--->incoming connections--->allow other computers to connect to itunes

    and final truble shooting gave me whats causing my itunes not connecting to itunes store which was a 3rd party program which i uninstalled and i was able to connect to itunes after that if all above methods doesnt work try this out

  • 62. Re: Secure link to iTunes Store failed
    RussellVWood Level 1 Level 1 (0 points)

    Thanks Milo77,

     

    I did EXACTLY as you instructed in your post and it sorted out my problem straight away. I have been without a connection to the iTunes store for THREE YEARS, and have spent countless hours trying to solve the problem, with no luck until today!

     

    Many thanks,

     

    Russell

  • 63. Re: Secure link to iTunes Store failed
    RussellVWood Level 1 Level 1 (0 points)

    Thanks wiclee, you are a STAR. I did exactly as you said, with the added instructions from Milo77 and it worked a treat!  :-)

     

    This is what I did:

     

    Bring up Command Prompt:

    type cmd in the Run or Search field, then right-click the cmd program and click "run as administrator"

     

    Type the following commands:

     

    ipconfig /release

     

    Press Enter then type:


    ipconfig /renew

     

    /release will terminate all of your TCP/IP connections

    /renew will establish a new TCP/IP connection

     

    Then type the winsock reset command

     

    netsh winsock reset catalog

     

    It says that you will need to restart your computer for it to take effect, but I went ahead and started iTunes. iTunes gave me an error about the Bonjour service, clicked OK and I was able to connect to the iTunes store.

     

    I have been without a connection to the iTunes store for THREE YEARS, and have spent countless hours trying to solve the problem, with no luck until today!

     

    Many thanks to you Wiclee and to Milo77,

     

    Russell 


  • 64. Re: Secure link to iTunes Store failed
    AVEngineer Level 1 Level 1 (0 points)

    Following things I have tried with no succes:

     

    1. Quicktime change repair
    2. netsh winsock reset
    3. Run sys check to repair for corrupted files in Command Prompt
    4. Updated the Windows Firewall to add iTunes

     

    Please help cannot update iPhone4?

     

     

    Microsoft Windows 7 x64 Business Edition (Build 7600)

    Sony Corporation VPCYA17GG

    iTunes 10.4.0.80

    QuickTime 7.6.9

    FairPlay 1.12.20

    Apple Application Support 1.5.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 3.4.1.2

    Apple Mobile Device Driver 1.57.0.0

    Bonjour 3.0.0.2 (333.2)

    Gracenote SDK 1.9.1.485

    Gracenote MusicID 1.9.1.102

    Gracenote Submit 1.9.1.133

    Gracenote DSP 1.9.1.43

     

     

    iTunes Serial Number 0017AE9@$$@#@8B708

     

     

    Current user is not an administrator.

    The current local date and time is 2013-03-19 00:31:56.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 10.4.0.80 (x64) is currently running.

    iTunesHelper 10.4.0.80 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {72E10A52-28C9-430B-A147-928A8385BCE6}

    Description:          Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Thu Jan 01 05:30:00 1970

     

     

    Lease Expires:          Thu Jan 01 05:30:00 1970

     

     

    DNS Servers:

     

     

    Adapter Name:          {F7904407-8CE4-4915-A598-45A5B6496EB8}

    Description:          Atheros AR9285 Wireless Network Adapter

    IP Address:          192.168.0.10

    Subnet Mask:          255.255.255.0

    Default Gateway:          192.168.0.1

    DHCP Enabled:          Yes

    DHCP Server:          192.168.0.1

    Lease Obtained:          Tue Mar 19 00:26:40 2013

     

     

    Lease Expires:          Wed Mar 20 00:26:40 2013

     

     

    DNS Servers:          202.56.215.54

                        202.56.215.55

     

     

    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No

    SSL 3.0 Support:          Enabled

    TLS 1.0 Support:          Enabled

     

     

    Firewall Information

     

     

    Windows Firewall is off.

     

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-03-19 00:30:30.

  • 65. Re: Secure link to iTunes Store failed
    BgBigfoot Level 1 Level 1 (0 points)

    Awesome, thanks a lot for your help!

  • 66. Re: Secure link to iTunes Store failed
    black jack 1986 Level 1 Level 1 (0 points)

    hi guys

    i have a problem with my iphone 3gs i just unlocked my thru at&t but in order to complete the process i have to restore my phone i did resore it like few times and just keep stucking at the activation point and everytime i connect it to the itunes give that msg "

    We're sorry, we are unable to continue with your activation at this time."

    and when i run the diagnostics it just says "secure link to itunes failed " 

    and here is the diagnostics report

    Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)

    Acer Aspire 5810T

    iTunes 11.0.2.26

    QuickTime 7.7.3

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 00AFBB0803CFF380

     

    Current user is not an administrator.

    The current local date and time is 2013-04-30 20:51:58.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 11.0.2.26 is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {47F96457-EF2B-4C82-BD36-5DEA5302A88F}

    Description:    Atheros AR5B91 Wireless Network Adapter

    IP Address:    10.0.0.10

    Subnet Mask:    255.255.255.0

    Default Gateway:    10.0.0.1

    DHCP Enabled:    Yes

    DHCP Server:    10.0.0.1

    Lease Obtained:    Tue Apr 30 20:24:06 2013

     

    Lease Expires:    Wed May 01 20:24:06 2013

     

    DNS Servers:    10.0.0.1

     

    Adapter Name:    {10FAFB6D-C08D-4BF5-AC21-787996885DD4}

    Description:    Atheros AR8131 PCI-E Gigabit Ethernet Controller

    IP Address:    0.0.0.0

    Subnet Mask:    0.0.0.0

    Default Gateway:    0.0.0.0

    DHCP Enabled:    Yes

    DHCP Server:   

    Lease Obtained:    Wed Dec 31 19:00:00 1969

     

    Lease Expires:    Wed Dec 31 19:00:00 1969

     

    DNS Servers:   

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-04-30 20:27:58.

     

    and my laptop runnig with a win vista home premium

    please help i've been looking for two month and i couldn't find a way to activate my phone

  • 67. Re: Secure link to iTunes Store failed
    reedrainey Level 1 Level 1 (0 points)

    Hello, Wiclee,

     

    I want to thank you for your solution to reset the Winsock!  So, "thank you, thank you, thank you, thank you, thank you!" (Read in the grand style of Steve Martin.)

     

    Obviously, you're well-versed in iTunes solutions.  If it weren't for your generous gift of time and a desire to help others, our (users of iTunes) frustration level with glitches in iTunes would be danged near unbearable.

     

    My computer repairman installed iTunes himself, but it wouldn't work, and he turned the rest of the problem with a functioning product over to me after a full format and reload of my Win7 x64 OS.

     

    Where did you learn the most of your solutions, if I may ask?  It certainly can't be merely by trial & error.  You may have been one of the iTunes developers, your expertise is so great.

     

    from a "power user" of Win7

  • 68. Re: Secure link to iTunes Store failed
    ipodaddict_95 Level 1 Level 1 (0 points)

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    HP-Pavilion BK150AA-ABA p6331p

    iTunes 11.0.4.4

    QuickTime 7.6.9

    FairPlay 2.4.14

    Apple Application Support 2.3.4

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 003DBB000A736BA8

     

     

    Current user is not an administrator.

    The current local date and time is 2013-06-21 12:47:15.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    ATI Technologies Inc., ATI Radeon HD 4200

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.0.4.4 (x64) is currently running.

    iTunesHelper 11.0.4.4 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {521E8D85-C6BE-45A4-823A-8E62015D15D2}

    Description:          Realtek PCIe GBE Family Controller

    IP Address:          192.168.1.25

    Subnet Mask:          255.255.255.0

    Default Gateway:          192.168.1.254

    DHCP Enabled:          No

    DHCP Server:

    Lease Obtained:          Wed Dec 31 18:00:00 1969

     

     

    Lease Expires:          Wed Dec 31 18:00:00 1969

     

     

    DNS Servers:          192.168.1.254

     

     

    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

     

    Connection attempt to Apple web site was unsuccessful.

    The network connection timed out.

    Basic connection to the store failed.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    The network connection timed out.

    iTunes has never successfully accessed the iTunes Store.

     

     

     

     

     

    Does anyone think they could help me? I've tried everything I know to do.

  • 69. Re: Secure link to iTunes Store failed
    redgirlcrystal Level 1 Level 1 (0 points)

    Thank you! The Command Prompt directions worked! I was shocked!  I've been fussing with my iTunes hanging for over a month now and your expertise advise restored functionality.  Fantastic!  I'm so happy right now.  Thank you again. 

  • 70. Re: Secure link to iTunes Store failed
    MWWB Level 1 Level 1 (0 points)

    This guy has the answer - it worked perfectly: http://www.youtube.com/watch?v=DEVyvLuLpNg

  • 71. Re: Secure link to iTunes Store failed
    alyssapaola Level 1 Level 1 (0 points)

    Did as what you told but nothing changes. Here's my diagnostics:

     

    Microsoft Windows 7 Starter Edition Service Pack 1 (Build 7601)

    Acer Aspire 4349

    iTunes 11.1.1.11

    QuickTime 7.7.3

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    Current user is an administrator.

    The current local date and time is 2013-10-15 15:37:23.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    The drive F: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.

     

     

    iPodService 11.1.1.11 is currently running.

    iTunesHelper 11.1.1.11 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {21732442-A3C7-454C-991A-00A0DDCADB29}

    Description:          Sun Internet

    IP Address:          10.164.33.65

    Subnet Mask:          255.255.255.255

    Default Gateway:          0.0.0.0

    DHCP Enabled:          No

    DHCP Server:

    Lease Obtained:          Thu Jan 01 08:00:00 1970

     

     

    Lease Expires:          Thu Jan 01 08:00:00 1970

     

     

    DNS Servers:          124.217.127.226

                        202.138.128.54

     

     

    Adapter Name:          {367E121D-69EF-4B72-A527-C52FD9EB3463}

    Description:          Microsoft Virtual WiFi Miniport Adapter

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Thu Jan 01 08:00:00 1970

     

     

    Lease Expires:          Thu Jan 01 08:00:00 1970

     

     

    DNS Servers:

     

     

    Adapter Name:          {F6BFA4A1-A652-4AA5-B863-2F43267F2C50}

    Description:          Atheros AR5B125 Wireless Network Adapter

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Thu Jan 01 08:00:00 1970

     

     

    Lease Expires:          Thu Jan 01 08:00:00 1970

     

     

    DNS Servers:

     

     

    Adapter Name:          {65D28D0C-6F88-4094-BBF0-447FE244C97E}

    Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Thu Jan 01 08:00:00 1970

     

     

    Lease Expires:          Thu Jan 01 08:00:00 1970

     

     

    DNS Servers:

     

     

    Active Connection:          Sun Internet

    Connected:          Yes

    Online:                    Yes

    Using Modem:          Yes

    Using LAN:          No

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was unsuccessful.

    The network connection timed out.

    Connection attempt to iPhone activation server was unsuccessful.

    The network connection timed out.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-10-12 10:58:58.

  • 72. Re: Secure link to iTunes Store failed
    Lydiagr Level 1 Level 1 (0 points)

    Hi wiclee!!!

     

    You seem to have many sugestions around the "secure link to itunes store failed"

    Hope you could help me out

     

    My ran diagnostics resolts:

     

    Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
    System manufacturer System Product Name
    iTunes 10.1.1.4
    QuickTime 7.6.9
    FairPlay 1.10.14
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.0.69
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34

     

    iTunes Serial Number 70BB46937740A93C

     

    Current user is not an administrator.
    The current local date and time is 2013-11-17 01:47:13.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.

     

    Video Display Information

     

    ATI Technologies Inc., @system32\DRIVERS\pci.sys,#768;Video Controller (VGA Compatible)
    NVIDIA, NVIDIA GeForce 8400 GS

     


    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.1.1.4 is currently running.
    iTunesHelper 10.1.1.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {C05625DA-7618-4685-A443-DE64AF121439}
    Description:    Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
    IP Address:    192.168.1.67
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.1.1
    Lease Obtained:    Sun Nov 17 01:43:01 2013

     

    Lease Expires:    Mon Nov 18 01:43:01 2013

     

    DNS Servers:    192.168.1.1

     

    Adapter Name:    {BB6DD664-A157-4777-95BF-3C8CCEF69D24}
    Description:    Microsoft Virtual WiFi Miniport Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 02:00:00 1970

     

    Lease Expires:    Thu Jan 01 02:00:00 1970

     

    DNS Servers:   

     

    Adapter Name:    {EA387F28-3FE0-4BDA-8B46-8EBCD0DA58C4}
    Description:    Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 02:00:00 1970

     

    Lease Expires:    Thu Jan 01 02:00:00 1970

     

    DNS Servers:   

     

    Adapter Name:    {F5879852-14C9-44D0-A705-831ABCFB46CF}
    Description:    Realtek PCIe GBE Family Controller
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    No
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 02:00:00 1970

     

    Lease Expires:    Thu Jan 01 02:00:00 1970

     

    DNS Servers:   

     

    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    SSL 3.0 Support:    Enabled
    TLS 1.0 Support:    Enabled

     

    Firewall Information

     

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    An unknown error occurred (-9808).
    Last successful store access was 2013-11-17 01:46:33.

     

     

     

    At this point I have to say I allready tried:

    1. Unistalling and reinstalling itunes
    2. incofig/releash, incofig/renew, netsh winsock reset
    3. allow itunes to windows firewall
    4. Repaird quicktime

    Nothing...

    And the thing is, I can sign in the itunes store but I CAN NOT update my iphone version

    Please help!!!!!!!!!!!!!!

  • 73. Re: Secure link to iTunes Store failed
    jlesterp Level 1 Level 1 (0 points)

    Same problem, tried every suggestions posted here on Win7 x64, Win7 x86, Windows 8.1 x86. Tried different internet connection. On autoruns, only Bonjour namespace provider is on the winsock entry. Even uninstalled my antivirus and disabled the firewall.

    Fresh install windows 7 and itunes.

     

    Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)

    To Be Filled By O.E.M. To Be Filled By O.E.M.

    iTunes 11.1.3.8

    QuickTime not available

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0029B850093AE2A0

     

     

    Current user is an administrator.

    The current local date and time is 2013-11-17 11:46:59.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.1.3.8 is currently running.

    iTunesHelper 11.1.3.8 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {40686E03-D35B-4365-81B8-C948B16E6670}

    Description:          Realtek PCIe FE Family Controller

    IP Address:          192.168.1.2

    Subnet Mask:          255.255.255.0

    Default Gateway:          192.168.1.1

    DHCP Enabled:          Yes

    DHCP Server:          192.168.1.1

    Lease Obtained:          Sun Nov 17 10:03:31 2013

     

     

    Lease Expires:          Sun Nov 17 22:03:31 2013

     

     

    DNS Servers:          192.168.1.1

     

     

    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is off.

     

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-11-17 11:46:47.

  • 74. Re: Secure link to iTunes Store failed
    viper009 Level 1 Level 1 (0 points)

    Hi Wiclee;

         Seems you have several hints, Thank you very much, and i have tried them all.  Slight difference is i can connect to iTunes store but i cannot update my IPAD IOS [currently 4.3.5]. 

    When i click on DOWNLOAD AND INSTALL UPDATE I receive: System tries to connect to Server but returns a pop up window of:  iTUNES Update Server could not be Contacted

    I run the diagnostics and Fail ' Secure Link to iTUNES Store' test.

    The other tests for DEVICE pass.  I can backup and sync the iPAD with my PC.  DEVICE appears in iTUNES screen

    I get  'Connection attempt to Firmware Update Server unsuccessful' in the DETAILS report

    Running Win XP on my PC and trying all the steps logged in as admin.

    Have Cold restarted PC; 

    Ran:  ipconfig / release and renew [ even though i was able to connect i did not think it was an ipconfig fault.]

    Ran the netsh winsock reset command;

    Ran Autoruns [ only have Bonjur from Apple listed].

    iTUNES is enabled in Windows Firewall, 

    Have SSL 2.0;3.0 and TSL1.0 enabled in Internet Options Security.

    I have read and attempted the APPLE KB tips.

     

    Any more suggestions?  Thanks for your input.