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Ipod touch screen randomly quitting.

193 Views 4 Replies Latest reply: May 4, 2013 5:06 PM by tkddude11 RSS
tkddude11 Calculating status...
Currently Being Moderated
Apr 30, 2013 6:16 PM

I just bought a new iPod Touch 5th Generation less than 2 weeks ago. About a week ago a problem arose. Now, sometimes the screen will randomly stop working and do things that I don't want it to do(e.g. open apps). It will also do things when I am not pressing the screen. Can I take it back to the store where I bought it from and get a new one free of charge?

iPod touch, iOS 6.1.2
  • lllaass Level 10 Level 10 (135,135 points)
    Currently Being Moderated
    May 1, 2013 5:52 AM (in response to tkddude11)

    I would first try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Unsync all music and resync

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. If your iPod is defective and not abused Apple will exchange it at no cost.

    Apple Retail Store - Genius Bar          

  • lllaass Level 10 Level 10 (135,135 points)
    Currently Being Moderated
    May 1, 2013 3:36 PM (in response to tkddude11)

    I would go to the Apple store. If you purchased it less than 14 days ago you can return it for a full refund and then you can purchase another one.

    I myself would try a restore and if not successful I would return it.

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