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I dropped my iPad

1045 Views 6 Replies Latest reply: May 2, 2013 2:20 AM by heylioness RSS
Chloeh196 Calculating status...
Currently Being Moderated
Feb 10, 2013 5:01 PM

I dropped my IPad and the screen just went black but it locks and unlocks, I don't know what's up with it. Do anyone know??

iPad 2
  • carl wolf Level 6 Level 6 (13,920 points)
    Currently Being Moderated
    Feb 11, 2013 4:47 AM (in response to Chloeh196)

    Reset.  Restore.  Return it to Apple.

  • ssschmidt Level 4 Level 4 (2,465 points)
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    Feb 11, 2013 5:00 AM (in response to carl wolf)

    Return to apple would involve either an Out of Warranty service fee (Accidental damage is not covered by the limited warranty), or if you have Apple Care Plus, you could use one of your "incidents" to replace the device for $49.00 + tax (USD). 


    The OOW service fee is $249.00 (USD)

  • Texas Mac Man Level 8 Level 8 (44,280 points)
    Currently Being Moderated
    Feb 11, 2013 8:13 AM (in response to Chloeh196)

    Frozen or unresponsive iPad

    Resolve these most common issues:

        •    Display remains black or blank

        •    Touch screen not responding

        •    Application unexpectedly closes or freezes


    A few users have been able to revive their iPad after a drop by turning the iPad over and giving several (very) hard slaps on the back of the iPad.


    The standard 1-year Apple Care warranty only covers defects in materials and workmanship, not damage due to accidents.


    Apple's Limited Warranty for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


    Out-of-Warranty Service

         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)   





    iPad modelOut-of-Warranty Service Fee
    iPad mini$219
    iPad 3rd, 4th generation$299
    iPad 2, iPad$249




    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See



    Make a Genius Bar Reservation


    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.


    iPad Repair & Screen Replacement Services


    RepairZoom iPad Repair


    Mission Repair




     Cheers, Tom

  • bossowns Calculating status...
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    Mar 15, 2013 9:17 AM (in response to Chloeh196)

    texas mac man was right i gave it three hard slaps on the back and it turned on in inverted colors thx for your help texas mac man.

  • Roxystaffy7 Calculating status...
    Currently Being Moderated
    Apr 26, 2013 3:46 AM (in response to Texas Mac Man)

    did quite a few hard slaps and started to hear music playing. turned on and off and OMG display turned back on. thanks so much. one very happy 13 year old in my household!

  • heylioness Calculating status...
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    May 2, 2013 2:20 AM (in response to Texas Mac Man)

    i dropped my ipad this morning and it went matter wht i did it wouldnt turn on.i then tried ur suggestion and slapped it a few times on the back and voila! its alive again!! cant thank u enuf!!


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