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iPhone 5 wifi issues

1440211 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • jambot77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 3:36 AM (in response to tobifs)

    I've resolved a similar issue with my iPhone 5, so hopefully this might help someone else. My new iphone 5 would not connect to my home wifi (BT HomeHub) even though every other wireless device worked. It would find the connection, ask for my wireless password, then say there was a problem.I solved it by changing the wireless encryption from the default "WPA + WPA2" to "WPA2" only. I also tested it on all the other available encryption methods (WEP, WPA and no encryption) and it worked fine. I've moved from room to room without loss of connection and my data speeds seem fine. I also haven't touched any of the other settings such as channels or DHCP.  I've no idea if this is a hardware or software issue. My 3GS worked fine so it looks like Apple have taken a step backwards one way or the other. But I'm happy with WPA2 security alone.

  • ftiryaki03 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 3:58 AM (in response to tobifs)

    next week my friend will go the usa.I bought the my iphone in London 2 months ago.And i have a wifi issue.My friend can replace my phone in usa apple store ?

  • tiagojscampos Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 12:22 PM (in response to tobifs)

    Hey guys. I just updated my iphone5 to iOS 6.1.4 and at least for now it is performing really nice!

    I bought it in the first weeks after its launch and had really bad wifi connection since begin.

    I took it to the store but they said they didn't detect any issue. Probably they tried it near to a wifi router. Comparing to an iphone 4s my wifi was complete crap!

     

    Let me know if 6.1.4 fixes it for you.

  • MrLuxuryYacht Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 2, 2013 12:38 PM (in response to tiagojscampos)

    There's no way 6.1.4 fixes the wifi. They don't even claim it does. IF it does, they've done it stealthily or we simply needed to go through the process of installing an upgrade to flush garbage code out.

  • Tm5 Calculating status...
    Currently Being Moderated
    May 2, 2013 2:36 PM (in response to tobifs)

    Guys,

     

    read somewhere about a specific Root cause of the Iphone 5 Wifi Problem.... the Wifi Chip from Apple

     

    i've checked my Wifi MAC Address at the Following Site:

     

    http://www.hwaddress.com/

     

     

    according to the result My wifi Chip is Apple

     

    PrefixAddress spaceCompany
    00:88:6500:88:65:00:00:00 - 00:88:65:FF:FF:FFApple

     

    My wifi isnt working properly.

     

    My Friend with a similar Iphone 5 with a perfect Wifi Connection is with Intel Wifi Chip..

     

     

     

    can you guys please check and post?

     

     

     

    Thanks.

  • diegoveloper Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 2:38 PM (in response to Tm5)

    mine is Apple too. Wifi *****

  • besco Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 2, 2013 2:44 PM (in response to Tm5)

    mine is Apple too...now what??

  • iinami Level 4 Level 4 (1,400 points)
    Currently Being Moderated
    May 2, 2013 2:44 PM (in response to ftiryaki03)

    ftiryaki03 wrote:

     

    next week my friend will go the usa.I bought the my iphone in London 2 months ago.And i have a wifi issue.My friend can replace my phone in usa apple store ?

    doubtful, the warranty is only good in the country of purpose...but it's worth a shot.

  • DeclanFromNL Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 4:42 PM (in response to tobifs)

    So Apple can find resources to do a release to update the audio profile for the speakerphone in 6.1.4 but cant spare some time to fix the wifi? Seriously?

  • MrLuxuryYacht Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 2, 2013 4:59 PM (in response to DeclanFromNL)

    "Can't fix what you don't acknowledge." Dr Phil

  • robertk1 Calculating status...
    Currently Being Moderated
    May 2, 2013 5:51 PM (in response to Tm5)

    Tm5 wrote:

     

    Guys,

     

    read somewhere about a specific Root cause of the Iphone 5 Wifi Problem.... the Wifi Chip from Apple

     

    i've checked my Wifi MAC Address at the Following Site:

     

    http://www.hwaddress.com/

     

     

    according to the result My wifi Chip is Apple

     

    PrefixAddress spaceCompany
    00:88:6500:88:65:00:00:00 - 00:88:65:FF:FF:FFApple

     

    My wifi isnt working properly.

     

    My Friend with a similar Iphone 5 with a perfect Wifi Connection is with Intel Wifi Chip..

     

     

     

    can you guys please check and post?

     

     

     

    Thanks.

     

    It's not that simple.  My WiFi is also Apple, and my WiFi works great.  Maybe a different batch or something -- my mac address is very different from yours, but still says it's Apple.

     

     

    PrefixAddress spaceCompany
    34:C0:59 34:C0:59:00:00:00 - 34:C0:59:FF:FF:FF Apple
  • Megachiller Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 6:38 PM (in response to tobifs)

    Well wat would apple do if we all returned at once ? Lol I thought I finally got one that works, but right now I'm havn so much grief with wifi all together. First off my family has ip5 with little problems iPads and ip3gs with no problems. Mine however seems to be a constant issue. I'm the only one with the 16 in the house so I figure it's gotta be that model. I phoned apple about the issues with wifi and all I can get from them is to restore it to factory settings and try again and let them know. I usually can connect to wifi but nothing seems to work. No Facebook no Internet nothing. My 3GS is fine so are everyone else's. this would be the second one out of 3 that has this issue. My first one just kept dropping not would connect at all. I like how apple is so easy to use but I'm so angry. My carrier told me apple should be sending me a brand new phone. I've already had one then I get 2 refurbished ones after. My point is if ip5 is so much better than why is it so weak. Even on 3G it's slower than my iPhone 3GS. Honestly this phone is crap. I'm not happy how weak the wifi is. My router is fine strength is awesome but not on my ip5. I'm loosing hope and why should I spend my time on something that is failed just to track settings etc, it should be ready to use right away. Hrs of bs just to think its the phone and nothing else. Not everyone is a computer geek to figure this hardware issue out. Its just so disapointing.

  • Megachiller Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 6:41 PM (in response to tobifs)

    Oh ya and my update 6.1.4 failed lol

  • GordWM Calculating status...
    Currently Being Moderated
    May 2, 2013 6:43 PM (in response to robertk1)

    robertk1 wrote:

     

    Tm5 wrote:

     

    Guys,

     

    read somewhere about a specific Root cause of the Iphone 5 Wifi Problem.... the Wifi Chip from Apple

     

    i've checked my Wifi MAC Address at the Following Site:

     

    http://www.hwaddress.com/

     

     

    according to the result My wifi Chip is Apple

     

    PrefixAddress spaceCompany
    00:88:6500:88:65:00:00:00 - 00:88:65:FF:FF:FFApple

     

    My wifi isnt working properly.

     

    My Friend with a similar Iphone 5 with a perfect Wifi Connection is with Intel Wifi Chip..

     

     

     

    can you guys please check and post?

     

     

     

    Thanks.

     

    It's not that simple.  My WiFi is also Apple, and my WiFi works great.  Maybe a different batch or something -- my mac address is very different from yours, but still says it's Apple.

     

     

    PrefixAddress spaceCompany
    34:C0:59 34:C0:59:00:00:00 - 34:C0:59:FF:FF:FF Apple

    Same here.  Mine is Apple and I have had no issues.

  • Megachiller Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 6:44 PM (in response to tobifs)

    Oh ya I forgot, if I want wifi to work I have to turn it on and off so it will work for 5 mins just to stall again

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