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Grayed Out Songs

1582 Views 21 Replies Latest reply: May 13, 2013 10:53 PM by Michael Allbritton RSS
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Dr. Dave Level 1 Level 1 (145 points)
Currently Being Moderated
Apr 26, 2013 10:20 PM

Some of my songs in iTunes Match are grayed out. But they play on the computer! And they play on my iPhone! What gives? Thanks

MacBook Pro, OS X Mountain Lion (10.8.2), 250G, 500G, 1T Ext HDs; CS 5
  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    Apr 30, 2013 11:06 PM (in response to Dr. Dave)

    Hi,

    I would appear that the match process has not completed. What type of cloud icon do you have at top left hand corner?

    Do you have a backup of the original files?

     

    Jim

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    May 1, 2013 11:36 PM (in response to Dr. Dave)

    Hi,

    Would add iCloud status column to your song view - from view menu, select view options and tick iCloud status. What does it say against the grey out tracks?

     

    It would appear that you have a mix of tracks on your hard drive and in the cloud. How and when did you delete the originals?

     

    Jim

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    May 2, 2013 2:00 PM (in response to Dr. Dave)

    Hi,

    By adding the the iCloud status to your song view, you will be able to establish if the tracks have been matched, uploaded, purchased, waiting or ineligible. Go to main menu, select view > view options and tick iCloud status.

     

    Have a look at http://support.apple.com/kb/ts4054

     

    Once you have done this you can tell me the cloud status for the tracks.

     

    Jim

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    May 2, 2013 2:37 PM (in response to Dr. Dave)

    Hi,

    It would appear that you detached your external drive before match completed. I suggest that you attach your drive, hold down option key whilst launching iTunes and select choose library I.e the one on your external drive. Update match and allow process to complete. Once this is done you can go back to your present library.

     

    Jim

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