hartaj

Q: I message on imac not working. recently had a logic board replacement

Hi my imac recently (2days back) had a logic board n a video card replacement. ans suddenly my imessage is not working, when i go to accounts n try signing in, it shows "The server encountered an error processing registration. Please try again later." i only use imessage, not any other like gtalk n all that. I tried many things but dint work so, HELP please! oh yeah n my imessage was working yesterday, when it came from apple care after the replacement, but then i updated it from 10.8.2 to i think 10.8.3 n imessage stopped working.

 

Thanks

Hartaj

iMac, OS X Mountain Lion (10.8.3), iMessage

Posted on May 3, 2013 12:37 AM

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Q: I message on imac not working. recently had a logic board replacement

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 3, 2013 11:52 AM in response to hartaj
    Level 9 (73,087 points)
    Applications
    May 3, 2013 11:52 AM in response to hartaj

    Hi,

     

    Open the Apple iCon menu top left.

    Select About this Mac

    In the new panel that open click twice on the lone that tells you the OS X version number.

    This will change to the Build number (another way Apple numbers the OS version) and then to the Serial Number.

     

    Is the Serial Number present ?

    If not go back to the repair place and have them put it back.

    If the Logic Board is replaced part of the Process is to "Flash" the number back to the new board.

     

    The Number is needed in the verification process that adds an Authorisation Token for iMessages (or FaceTime) to the Keychain.

     

     

     

    3Sigcopy2.png
    7:52 PM      Friday; May 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Sparklebuns,

    Sparklebuns Sparklebuns May 3, 2013 11:55 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    May 3, 2013 11:55 AM in response to Ralph Johns (UK)

    Yes, the serial number is present. 

  • by hartaj,

    hartaj hartaj May 3, 2013 12:07 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    May 3, 2013 12:07 PM in response to Ralph Johns (UK)

    yeah serial number is present.  and adding to my imessage probs m getting more problems like headphones muting itself some times (like every 30 min) n unmuting automatically. songs in itunes getting paused n after two sec playing :S if i call the apple technition (apple care), it might not show thses probs when he is there, coz it happens quite less like every 15-40min.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 3, 2013 12:09 PM in response to Sparklebuns
    Level 9 (73,087 points)
    Applications
    May 3, 2013 12:09 PM in response to Sparklebuns

    HI,

     

    Next check the hosts file.

    In the Finder > Go Menu > Go to Folder type in etc/hosts

    This will open the etc folder (normally hidden) and highlight the the hosts file (it is in lower case)

    Right click the file and use Open with and chose TextEdit to read the file.

     

    If unchanged it looks like this:-

    Hosts file.png

    If it mentions Apple or Verisign then you need to edit it - but that will need to be done in Terminal.

     

     

     

    3Sigcopy2.png
    8:09 PM      Friday; May 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by hartaj,

    hartaj hartaj May 3, 2013 12:18 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    May 3, 2013 12:18 PM in response to Ralph Johns (UK)

    wheres that "go menu" option ? is it this? Screen Shot 2013-05-04 at 12.47.22 AM.png

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 3, 2013 12:21 PM in response to hartaj
    Level 9 (73,087 points)
    Applications
    May 3, 2013 12:21 PM in response to hartaj

    Yep.

     

    Also my apologies as I have missed off a Leading /  It should be /etc/hosts

     

     

    3Sigcopy2.png
    8:21 PM      Friday; May 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by hartaj,

    hartaj hartaj May 3, 2013 12:28 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    May 3, 2013 12:28 PM in response to Ralph Johns (UK)

    found it but nope, its exactly as ur pic.

  • by Ralph Johns (UK),Solvedanswer

    Ralph Johns (UK) Ralph Johns (UK) May 3, 2013 12:33 PM in response to hartaj
    Level 9 (73,087 points)
    Applications
    May 3, 2013 12:33 PM in response to hartaj

    Hi,

     

    Those are the two most common causes that there are for this.

     

    Have you use the Disk Utility to Repair Permission since updating the OS ?

    In Applications/Utilities open the Disk Utility and chose the First Aid tab and then the Repair Permission lower left of the right hand pane.

     

     

     

     

    3Sigcopy2.png
    8:33 PM      Friday; May 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by hartaj,

    hartaj hartaj May 3, 2013 12:47 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    May 3, 2013 12:47 PM in response to Ralph Johns (UK)

    OMG! THNX a lot! its working now properly! thanks again

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 3, 2013 12:53 PM in response to hartaj
    Level 9 (73,087 points)
    Applications
    May 3, 2013 12:53 PM in response to hartaj

    4thanx.gif  for the Points  2correct.png

     

     

    3Sigcopy2.png
    8:52 PM      Friday; May 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Hakan Uzer,

    Hakan Uzer Hakan Uzer Jul 5, 2013 1:13 AM in response to hartaj
    Level 1 (0 points)
    Jul 5, 2013 1:13 AM in response to hartaj

    I am having same problem. I have a serial number present but the techinician entered a different serial instead of original when changing the logic board. I have tried all above but no joy. I still can't login to imessage, facetime or I have noticed my documents at Pages, Numbers or Keynote in my MacBook don't upload but wait in "waiting" state. Do you have any recommendations for this case?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jul 5, 2013 11:50 AM in response to Hakan Uzer
    Level 9 (73,087 points)
    Applications
    Jul 5, 2013 11:50 AM in response to Hakan Uzer

    HI,

     

    If the entered Serial number is incorrect then that will have to be corrected at an Apple Store or Apple Authorise Service Provider.

     

     

     

     

    3Sigcopy2.png
    7:50 PM      Friday; July 5, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Hakan Uzer,

    Hakan Uzer Hakan Uzer Jul 11, 2013 9:48 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jul 11, 2013 9:48 AM in response to Ralph Johns (UK)

    I have talked to a couple of tech support and all they say is; "once flashed, we can't have it changed." If they are not misguiding me to fend off extra work, looks like I am stuck with non-working icloud services.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jul 11, 2013 12:27 PM in response to Hakan Uzer
    Level 9 (73,087 points)
    Applications
    Jul 11, 2013 12:27 PM in response to Hakan Uzer

    Hi,

     

    I would guess that there may well be some policy that prevent people getting the Serial Number changed to something else to qualify fro some return or recall situation.

     

    I can see that being broadened out to include situations where people take the logic board from one place and install it somewhere else such as a different model Mac (or some weird Hackintosh) or just mixing parts up if stolen to confuse things.

     

    On the other hand I would guess you have paperwork that says they "flashed" the board's memory and that they actually have some way of tracking what number they actually Installed and that you should have a case about the task they did not being fit for purpose.

     

     

     

     

    3Sigcopy2.png
    8:27 PM      Thursday; July 11, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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