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iPod does not show in iTunes on mac

201 Views 1 Reply Latest reply: May 3, 2013 12:43 PM by Kenichi Watanabe RSS
filapp Calculating status...
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May 3, 2013 6:46 AM

Gen 5 iPod not showing in iTunes or the disk utility window. Tried resetting iPod twice with no response. Any ideas out there to help?

  • Kenichi Watanabe Level 7 Level 7 (29,995 points)
    Currently Being Moderated
    May 3, 2013 12:43 PM (in response to filapp)

    Tried resetting iPod twice with no response.

    You did a Reset (like this)

     

    http://support.apple.com/kb/ht1320

     

    and there was "no response" (the iPod did not "reboot")?  Or are you saying doing a Reset did not make the iPod connect to iTunes?

     

    The iPod may or may not appear in Disk Utility, depending on its setting for Enable disk use.

     

    Is the iTunes sidebar visible (left side of window)?  If not, from the menu bar, under View, select Show Sidebar.  With the sidebar visible, does the iPod appear in the sidebar, under DEVICES?

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