1 Reply Latest reply: May 3, 2013 11:37 PM by King_Penguin
PCDownunder Level 1 Level 1 (0 points)

I purchased a new book in iBook and the text at the bottom of the pages is cut off, so that I cannot read the complete page.  How to fix that?


iPad, iOS 6.1
  • 1. Re: I purchased a new book in iBook and the text at the bottom of the page is cut off, so that I cannot read the complete page.  How to fix that?
    King_Penguin Level 10 Level 10 (95,085 points)

    Try deleting the book via the Edit button at the top right of the bookshelf and then re-download it via the Purchased tab in the ibookstore in the app.

     

    If it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.