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Unable to activate iphone  4S

748 Views 6 Replies Latest reply: May 8, 2013 9:09 AM by bpandco RSS
bpandco Calculating status...
Currently Being Moderated
May 4, 2013 12:01 AM

Hello,

I've changed my carrier yesterday and can't activate my iphone (WIFI or sub) itunes.

It's an Iphone 4S with IOS 6.1.3. It seems be unlock by my previous carrier (test on line)

The SIM is OK on the iPhone 4 of my wife, and with the SIM of my wife on my iphone present the same trouble: impossible to activate.

 

I've already done full restore and resets many yesterday before contacting you.

 

Can you help me ?

Thanks a lot

Christine

iPhone 4S, iOS 6.1.3
  • imobl Level 4 Level 4 (3,290 points)
    Currently Being Moderated
    May 4, 2013 6:15 AM (in response to bpandco)

    Did you get the 'Congratulations. Your iPhone is now unlocked'

    message when you followed the instructions from your previous

    wireless provider? If you did not, your iPhone is still locked to

    them and you need to work with them to get it unlocked.

     

    How did you test for unlock on-line?

  • imobl Level 4 Level 4 (3,290 points)
    Currently Being Moderated
    May 4, 2013 6:29 AM (in response to bpandco)

    What does it say when you look at Settings=>General=>About=>Carrier?

  • imobl Level 4 Level 4 (3,290 points)
    Currently Being Moderated
    May 4, 2013 7:08 AM (in response to bpandco)

    Sounds like your iPhone is still locked to the original provider.

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