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Macbook pro retina flicker

59800 Views 196 Replies Latest reply: Mar 14, 2014 5:22 PM by berenErchamion RSS Branched to a new discussion.
  • jprobson3 Level 1 Level 1 (0 points)
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    Apr 5, 2013 1:52 AM (in response to renderbox)

    Flicker problem just started on my MBPR today. I put my thumb between the key board and the screen (the gap just left or right of the hinge). By joing the connection between the screen and the central keyboard the flickering went away. It is clearly a wiring/grounding issue. If I tilt my computer to the side of the power cord, the flickering also seems to stop. Something came loose and is now shorting the screen causing the flickering. All programs seem to run at 100% regardless of the flickering.

  • harshw Calculating status...
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    Apr 26, 2013 12:34 AM (in response to davidbsmith)

    @davidbsmith: Which Apple store was this ? I am afraid of the geniuses not believing me as it happens randomly - I can't seem to reproduce the problem on demand. Someone else I know - in London - had this problem and the genius told him that if he couldn't reproduce the problem in store that meant the problem was with something the user was doing that was outside of Apple's control and hence not fixable by them ...

     


  • DK__ Calculating status...
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    Apr 26, 2013 3:55 AM (in response to harshw)

    @harshw I had an intermittant flickering problem with my MBA; I recorded a video of the screen in action and went to the Grand Arcade Apple in Cambridge (UK). Showing them the video was enough for them to take it in and replace the circuit board and screen clam shell.

     

    FWIW - I believe there was also an issue with Chrome causing flickering; you may want to make sure it isn't that.

  • davidbsmith Level 1 Level 1 (0 points)
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    Apr 26, 2013 8:17 AM (in response to harshw)

    @harshw:  I went to the Corte Madera store in Northern California (Bay Area).  I went two times, and neither time would it show the problem at the store.  But because I had video of the flickering the geniuses completely accepted that the computer was defective and took it in for repairs without question.  The first time they sent it to Apple's central repair place for a new logic board, which did not fix the problem.  The second time they suggested keeping it in store and putting in a screen/clamshell assembly.  That seems to have fixed the problem - I've had the computer back about 7 weeks with no sign of flickering.  One of the geniuses in the store said that the problem is a wire or connector from the computer to the screen that runs through the left hand hinge and can get trapped, which is why bridging the gap with your finger (the so-called F2 effect) stops the flickering.   As an aside, I was lucky - my first screen was an LG which suffered from the ghosting problem.  The new screen is a Samsung, which does not have the ghosting problem.

     

    This issue is now well enough known that all Apple geniuses should be on top of it and should take your word if you have video of it.  Good luck!

  • harshw Level 1 Level 1 (0 points)
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    Apr 29, 2013 2:22 PM (in response to davidbsmith)

    @davidbsmith @DK__: I booked an appointment with the Genius and went in today - the person was quite helpful. I explained that I had a video of the problem but no way to reproduce it. I also noted that the problem also occured on Windows - the genius said that ruled out software as the cause. He's ordered some parts for me, in the next 3-4 days I should be able to go and give the laptop for repairs. It seems once he saw the video he knew exactly what was happening - thanks for suggesting I take the video along.

     

    All I am hoping now is that I dont get an LG display with IR issues

  • AlanAck2 Calculating status...
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    Apr 30, 2013 5:39 AM (in response to YCLAM)

    I bought a custom MBP 2.6 GHZ with 512GBSSD and 16GB RAM.  All in all it is the nicest computer I have ever owned which is probably around 100 and its about #20 in Apple computers.  Its Fast CPU,SSD, and Video chip, display is great.  I used my old MB Air, 2011 the other day and the display looked dim,washed out and unlcelar in comparsion, before the Retina MBP I thought it was fine.

    I do howerver get this random flicker.  It usually is quite infrequent, and it might go hours without doing it.  Sometiems it will do it once or a few times and stop.  I never notice it watching Netflix movies but I have noticed both when in bed and on a desk.  It doesnt seem to relate to tempature.  At this point it really isnt enough of an issue to worry about all I have noticed it twice since I have been writing this which is a lot.  I wonder if I should go talk to an Apple Store now, or wait and see if it gets worse.  I might point out that it never did it for the first few months and the machine fell off the bed in and has a very small dent at the top of the display.  Flexing the display does nothing to cause it.  I will run a flight sim under Win 8 which loads of the video processor and CPU and see if that makes any diference.  Anybody have any suggestions?

  • CPTNAhab Calculating status...
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    May 2, 2013 12:36 PM (in response to YCLAM)

    Add me to the list.  After several months of use my Macbook Pro 15" retina display has begun to intermitantly flicker as described by many other posters on this thread. 

  • pj737 Calculating status...
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    May 2, 2013 10:28 PM (in response to CPTNAhab)

    Yet another victim of the dreaded screen flicker.  Add to that two white spots on the screen and a defective trackpad.  Looks like I'm finally going to have to see the geniuses.  Ugh.

  • Gotcha_96 Calculating status...
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    May 4, 2013 10:54 AM (in response to YCLAM)

    Oh! gosh I have the same problem with you guys, At first, I think that might be the problem about OS X so I have clean it and It does not work anymore. What is the update from Apple now? and Please Add me on the list too Thanks.

  • AlanAck2 Level 1 Level 1 (0 points)
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    May 5, 2013 12:25 PM (in response to jprobson3)

    I too have the flicker with my MBPR. I bought mine in Sept and the flicker stared months later.  I also bough my son one in Jan.  He hasnt seen the flicker but it sound like maybe some burn in although he though maybe a book rubbed against the display.  My flicker doesnt seem to have any pattern. It will go for hours or days without doing it then might do it 4 times in 15 minutes.  Heat or grounding seem to make no difference.  Iguess I will watch it and make sure the Genius look at it before the one year waranty expires. I was suprised to hear that they will probably replace the logic board and display even if they cant see the problem.  How do I check the type of displays we have?. System report doesnt seem to show anything beyond the video chips?  Has anyone noticed the flicker starting after the computer wsa bumped hard?  Its a great machine with or without the flicker.

  • PaulDL Calculating status...
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    May 14, 2013 8:06 PM (in response to YCLAM)

    Same issue. Happens mostly after logging in.

     

    http://www.youtube.com/watch?v=_tuAckK_BII

  • Andy C. Calculating status...
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    May 16, 2013 5:57 PM (in response to YCLAM)

    I'm another member of the screen flicker club. I bought mine sometime in late June 2012 and it just started this week. No rythm or pattern to the screen flicker. It can occur multiple times in a few minutes and I can be fine for several hours. I'll be taking my Mac back to the store for repair.

     

    I'm saddened that Apple is not taking this issue seriously.

  • pj737 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 17, 2013 4:53 AM (in response to YCLAM)

    Use the bottom of your fist (pinky finger side) to hit the aluminum area right above the F5 key and the flicker will stop. You don't have to hit it very hard for the flicker to stop.   Yes, I know... don't hit your precious Macbook Pro.  I'm sorry but the flicker is so insanely irritating that you'll do anything to regain your sanity.  Hit it right there and watch the flicker disappear... it works like a charm.  Note that this is only a temporary fix.  It will likely recur within a day or two. When it does just hit it again.  This will keep you sane until you bring your laptop in for repair. 

  • jonpegnato Calculating status...
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    May 30, 2013 3:14 PM (in response to YCLAM)

    same.... it flickers when ever i move the screen or move the table its sitting on. 3k for this?????????

     

    genius bar tomorrow...... will update as soon as I get the expected shaft.

  • davidbsmith Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 30, 2013 3:30 PM (in response to jonpegnato)

    @jonpegnato:  Not sure why you expect to get the shaft from the genius.  Take video of the flicker - many people on this board were unable to produce the flicker when at the Apple store, but showing video of it convinces the genius.  The problem is a trapped wire or bad connection between the computer and the screen which runs through the left side hinge.  It's pretty well known by the genius community now.   Good luck.

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