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upload seems ok but then nothing happens

1094 Views 19 Replies Latest reply: May 7, 2013 9:44 PM by KinoViel RSS
  • David Bourne Level 2 Level 2 (345 points)
    Currently Being Moderated
    May 4, 2013 10:35 AM (in response to KinoViel)

    Have a look at


    I had one 'invalid character', a bad tau character I found by trial and error.

  • Tom Gewecke Level 9 Level 9 (70,815 points)
    Currently Being Moderated
    May 4, 2013 11:26 AM (in response to KinoViel)

    KinoViel wrote:


    Unfortunately the helpdesk wasn't able to send me anything at all. They just told me they were waiting for the engineering team to reply.


    Here is something to try in the meantime, based on David's posting (whose experience I had unfortunately forgotten about).  Your problem may also be cause by having used Greek characters from the Math Alphanumeric Symbols part of Unicode instead of the normal Greek part.  It should not matter, but it did for him. 


    Doing a quick check I found one, a phi, shown in the graphic below:


    Screen Shot 2013-05-04 at 11.16.37 AM.png


    Replacing that with a normal Greek phi might help.   To check for others you need to do Edit > Find on all the lower case Greek chars in the Unicode range 1d6f0 to 1d720 that you might have used.

  • Tom Gewecke Level 9 Level 9 (70,815 points)
    Currently Being Moderated
    May 6, 2013 10:17 AM (in response to KinoViel)

    Great news!


    I hope when you have time you will use the communication channels you have established with them to tell them that their system is choking on characters from the Unicode Math Alphanumeric Symbols range (1D400 and up), how annoying this can be for authors of texts with equations, and that they really need to fix this.   It does not make any sense for their system to require Unicode and then reject certain parts of it.

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