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  • 4,275. Re: iPhone 5 wifi issues
    Old Macs Level 2 Level 2 (175 points)

    I've been in contact with a senior advisor who is talking with the engineering dept.  It sounds like Apple isn't going to do anything.  We are going to need cold, hard proof that it is a hardware or software problem and bring it to Apple's attention.  Until then, they are going to think we are just a bunch of liars trying to get free iPhone replacements.

     

    The serial number of the new iPhone doesn't match the serial of the box, bring down the value, but I really don't care.

     

    I

     

    JUST

     

    WANT

     

    MY

     

    $750

     

    IPHONE

     

    WORKING

     

    PROPERLY!!!

  • 4,276. Re: iPhone 5 wifi issues
    Wojka Level 1 Level 1 (0 points)

    Hi,

    yesterday I've changed for new iphone and now I don't have problems with wifi. I thought it was software problem but now i think its hardware problem. If it would be software problem why it would only be on some, not all iphones.

  • 4,277. Re: iPhone 5 wifi issues
    Sotton Level 1 Level 1 (0 points)

    What iOS version are you right Now? 6.1.4?

  • 4,278. Re: iPhone 5 wifi issues
    Wojka Level 1 Level 1 (0 points)

    They gave me with 6.1.3 and I dont update

  • 4,279. Re: iPhone 5 wifi issues
    robertk1 Level 1 Level 1 (0 points)

    Old Macs wrote:

     

    I've been in contact with a senior advisor who is talking with the engineering dept.  It sounds like Apple isn't going to do anything.  We are going to need cold, hard proof that it is a hardware or software problem and bring it to Apple's attention.  Until then, they are going to think we are just a bunch of liars trying to get free iPhone replacements.

     

    That sounds a bit absurd -- why would people be trying to get replacements if there isn't something wrong with the one they have?  It's not like you gain anything by replacing a phone with the same kind of phone -- unless the one you're returning doesn't work.

     

    However, if it is a defective batch of WiFi chips (as has been suggested), then I don't doubt engineering wouldn't be involved, because that's a manufacturing defect, not an engineering problem.  The fact that swapping out the hardware seems to fix it suggests that it may indeed be a manufacturing defect -- it's not like they changed the design of the phone in between swapping it out.

  • 4,280. Re: iPhone 5 wifi issues
    Old Macs Level 2 Level 2 (175 points)

    I've gone through 2 replacement iPhones all with the same problem.  It can't be my network, since whenever I am having problems with my iPhone 5, an iPhone 4 running on the same network is working fine (my iPhone has 6.1.4, iPhone 4 iOS 6.1.2).

     

    Whats bad for me is that website everyone is using to find out their Wi-Fi chip manufactures, hwaddress.com, doesn't show my "Wi-Fi Address" (MAC Address) as being owned by anyone.  I even went through their list of companies, no one owns the block of MAC addresses my iPhone is assigned to.  The prefix (first 6 digits) of my MAC address is BC:92:6B.

     

    With this info, could it mean my iPhone's wifi chip isn't even legally registered with the FCC?  If so, that scares me.

     

    Here is some info on my 2nd (and current) replacement iPhone 5 (Note my iPhone is a CDMA model, which explains the iPhone 5,2):

     

    Machine Model: iPhone5,2

    Name: iPhone 5

    ModelCode: iphone_5

    Family name: A1429

    Model Number: MD661

    Group1: iPhone

    Group2:

    Generation: 7

    CPU speed: 1.3GHz

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: White

    Production year: 2013

    Production week: 12 (March)

    Model introduced: 2012



    Capacity: 32GB

    Factory: DQ (China - Foxconn)

  • 4,281. Re: iPhone 5 wifi issues
    robertk1 Level 1 Level 1 (0 points)

    Old Macs wrote:

     

    Whats bad for me is that website everyone is using to find out their Wi-Fi chip manufactures, hwaddress.com, doesn't show my "Wi-Fi Address" (MAC Address) as being owned by anyone.  I even went through their list of companies, no one owns the block of MAC addresses my iPhone is assigned to.  The prefix (first 6 digits) of my MAC address is BC:92:6B.

     

    With this info, could it mean my iPhone's wifi chip isn't even legally registered with the FCC?  If so, that scares me.

     

    I doubt it.  More likely it just means the database that site is using isn't the most current.  I tried your MAC prefix on two other MAC lookup sites, and both said it's made by Apple.   (http://curreedy.com/stu/nic/ and http://aruljohn.com/mac.pl , if you're curious, found them in a quick search).

  • 4,282. Re: iPhone 5 wifi issues
    Serch_85 Level 1 Level 1 (0 points)

    Today I went to the Apple Store and they restored my iPhone 5. The WiFi was working with the Store connection but as soon as I tried to connect to my home network the WiFi is not working again. I'm really disappointed about this issue and the most frustrating thing for me is that I've not seen any official comment from Apple.

  • 4,283. Re: iPhone 5 wifi issues
    Old Macs Level 2 Level 2 (175 points)

    Cool, thanks for the info.

     

    Great, my iPhone has an Apple chip.

  • 4,284. Re: iPhone 5 wifi issues
    Old Macs Level 2 Level 2 (175 points)

    Probably because it was tested on their open network.  Have them test it on their hidden backroom wifi which I believe is WPA2, so the issue should appear.

  • 4,285. Re: iPhone 5 wifi issues
    Old Macs Level 2 Level 2 (175 points)

    Another day, another Genius Bar appointment.

     

    This time, I'm taking it to a different store.  Hopefully they will find me an Intel chip iPhone.  This store I'm going to has been really helpful in the past, so hopefully they will be better then my local store.

  • 4,286. Re: iPhone 5 wifi issues
    Sotton Level 1 Level 1 (0 points)

    My iphone 5 32gb has An Apple wifi and it works, but i'm still using iOS 6.0.2.

     

    Does Anyone has the same scenario?

  • 4,287. Re: iPhone 5 wifi issues
    ian-p Level 1 Level 1 (0 points)

    I have an iPhone 5, 'Apple' wifi and had the same issue with wifi i.e.  Connecting to WPA/personal would give "password incorrect" on previously working networks.

     

    I did a factory restore (erase all content and settings) on the phone and restored from a backup a month old - now wifi works fine, even after updating to latest IOS update.

  • 4,288. Re: iPhone 5 wifi issues
    sbailey4 Level 1 Level 1 (5 points)

    I suspect you are correct (somewhat) There was information that Apple shipped back like 8 million defective iphones to Foxconn for repair/replacement. However, the day iOS 6 came out iPads started having wifi issues as well. Since the iPhone 5 was shipped with iOS6 its hard to say what the deal is. I suspect a little of both.  Perhaps iOS6 is not playing well with certain hardware.

    Wojka wrote:

     

    Hi,

    yesterday I've changed for new iphone and now I don't have problems with wifi. I thought it was software problem but now i think its hardware problem. If it would be software problem why it would only be on some, not all iphones.

  • 4,289. Re: iPhone 5 wifi issues
    William Kucharski Level 6 Level 6 (14,705 points)

    FWIW, I have an iPhone 5 with an Apple Wi-Fi chip and absolutely zero issues…