mic773

Q: New 27" iMac (late 2012) monitor burn-in.

Had this computer for about a month, started noticing that if I use an application for a while (in this case xcode) there will be a screen burn-in of the last window that will fade over time.

 

Before this iMac I had a 23 inch samsung monitor that NEVER had such problems.

 

Any ideas? Is this a global problem with these new iMacs, or should I seek replacement.

 

See picture taken with my iPhone camera:

 

http://i.imgur.com/pMvAFcV.jpg

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.2)

Posted on Feb 23, 2013 5:07 PM

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Q: New 27" iMac (late 2012) monitor burn-in.

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  • by samm1551995,

    samm1551995 samm1551995 May 4, 2013 6:38 AM in response to mic773
    Level 1 (0 points)
    May 4, 2013 6:38 AM in response to mic773

    Hello guys,

     

    My father got his first iMac last week, fully upgraded CTO 27" i7, 680 2gb, fusion 1tb etc etc.

    He has the exact same issue as described, we've our geniusbar appointment next Tuesday. Unbelievable for an 2700,- computer. We want an new iMac or a new screen since we absolutelly need it. We waited for it for 8 weeks!!

     

    Hope that it will be fixed, cause he was so happy with it .

     

    -Sam

    specialist

  • by ScotMij,

    ScotMij ScotMij May 4, 2013 8:27 AM in response to mic773
    Level 7 (21,511 points)
    May 4, 2013 8:27 AM in response to mic773
  • by mic773,

    mic773 mic773 May 4, 2013 5:39 PM in response to samm1551995
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    May 4, 2013 5:39 PM in response to samm1551995

    It's a shame the issue is still there. I ended up getting the fully upgraded 21" iMac and aside from having a mid-range video card it's flawless. No retention issues even when I leave the monitor on without a screensaver and on full brightness for hours. IMO Apple should stop making 27" displays if they can't make them perfect.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 4, 2013 11:15 PM in response to mic773
    Level 9 (58,746 points)
    Photos for Mac
    May 4, 2013 11:15 PM in response to mic773

    IMO Apple should stop making 27" displays if they can't make them perfect.

    Apple doesn't make the displays, they supplied by display manufacturers.

  • by mic773,

    mic773 mic773 May 5, 2013 10:05 AM in response to rkaufmann87
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    May 5, 2013 10:05 AM in response to rkaufmann87

    Yes, I am aware. I meant stop making 27" iMacs until they can get a more reliable source, like Samsung, to make their displays. If I'm not mistaken, LG is making those at the moment.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 5, 2013 10:30 AM in response to mic773
    Level 9 (58,746 points)
    Photos for Mac
    May 5, 2013 10:30 AM in response to mic773

    I think that's an extremely unrealistic expectation, there is most likely an extremely small percentage of machines affected. Apple will handle those on a case by case basis. To shut down a revenue stream when they have a viable solution would be dumb. If you can come up with some hard statistics that show the percentage of machines affected (which you cannot) then your response would have some credibility. 

  • by BDAqua,

    BDAqua BDAqua May 5, 2013 8:54 PM in response to mic773
    Level 10 (123,765 points)
    May 5, 2013 8:54 PM in response to mic773

    I don't think it's the display type myself, but Apple's iOSification of OSX.

  • by andridwan,

    andridwan andridwan Aug 10, 2013 4:04 PM in response to jCurve
    Level 1 (0 points)
    Aug 10, 2013 4:04 PM in response to jCurve

    Mine is also a BTO 3.4GHz i7/32GB/3TBFusion Drive/GTX 680MX video Card + additional 2 Cinema Displays.


    Since I live abroad, it takes months not weeks for my iMac to be repaired or replaced. First I was so upset, because this annoying issue really disturbed my daily work, but I tried to accept the situation and find a way arround it.  I changed the default background into PURE WHITE, set the screen and energy saver (to put the display sleep early for longer life-time) and off course regular updates for the CUDA Driver. So far it works for me and I don't find any issue anymore with the display functionality, except learning to forget the fancy background images that I can live without.

  • by ksignorini,

    ksignorini ksignorini Oct 27, 2013 8:25 PM in response to mic773
    Level 1 (0 points)
    Oct 27, 2013 8:25 PM in response to mic773

    Well...

     

    I have the same issue.  And it's XCode that's burned in.  And I've used XCode for a total of maybe 10 hours in the last 3 days.  Seriously, hardly at all.

     

    And now, it's burned into my screen.

     

    And I just got this computer a month ago as a replacement for a nearly three year old iMac with a bad display.

     

    *sigh*

  • by mic773,

    mic773 mic773 Oct 27, 2013 9:31 PM in response to ksignorini
    Level 1 (0 points)
    Oct 27, 2013 9:31 PM in response to ksignorini

    You mentioned you bought it a month ago - did you get the refreshed version with the new GeForce 700 series? I am wondering if these have the burn-in issue as well.

  • by samm1551995,

    samm1551995 samm1551995 Oct 28, 2013 2:03 AM in response to ksignorini
    Level 1 (0 points)
    Oct 28, 2013 2:03 AM in response to ksignorini

    Our iMacs screen was replaced by apple. No problems whatsoever anymore.

  • by fccatania,

    fccatania fccatania Oct 15, 2014 2:02 PM in response to jCurve
    Level 1 (0 points)
    Oct 15, 2014 2:02 PM in response to jCurve

    Dear all,

    I created an image, all white (RGB if that matters) and saved it as a JPEG. I displayed it on the monitor for 20 minutes (maxed out to full screen coverage) and it took care of it. In my particular case, the TeamViewer dialogue box was burned into the screen (slightly) - I noticed it upon login (when the gray background shows up with user profiles on it).

     

    The images size was 2560 X 1440 pixels @ 72 dpi.

     

    I got the tip from another thread about this subject - suggested by Apple Support blog.

     

    Good luck!

  • by Schpil,

    Schpil Schpil Oct 18, 2014 4:17 AM in response to mic773
    Level 1 (5 points)
    Oct 18, 2014 4:17 AM in response to mic773

    Hey!

    I've had the same problem (image persistence) on my iMac 27'' (late 2013).

    I had to have my display changed through Apple Care a few days ago. The thing took 30 minutes.

    Apparently they solved the problem on later models.

    If your iMac is still guaranteed I would strongly suggest that you have it serviced (whether you have Apple Care or not). It is not a software problem that you can solve using the white screensaver!

    It is a hardware problem.

    Hope this helps!

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