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Cant Download Windows support software

4513 Views 10 Replies Latest reply: Apr 12, 2014 9:17 AM by Nanda98 RSS
Mahavir Gadhvi Calculating status...
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Jul 28, 2012 2:19 AM

I bought a New MBP with Retina Display and upgraded it to Mountain Lion. I am trying to use BootCamp Assist but the progress bar Freezes at a point and i cant download windows support software. Please Help.

BootCamp Version : 5.0

  • The hatter Level 9 Level 9 (58,595 points)
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    Jul 28, 2012 6:46 AM (in response to Mahavir Gadhvi)

    hum, wait for BC 5.01 and ML 10.8.1 if it is anything like 10.7.0 was.

     

    Or give Apple a few days to update their servers.

     

    Try a restart and using Shift key and Safe Boot mode.

     

    General Help:

    Boot Camp 4.0, OS X Lion: Frequently asked question

    http://support.apple.com/kb/HT4818

    http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf

     

    create a Windows support software (drivers) CD or USB storage media

    http://support.apple.com/kb/HT4407

     

    Advanced Network: Proxy Settings, I uncheck "Auto Proxy detection" and make sure you have the interface you use selected and none others.

    "Go into System Preferences - Network - Advanced - Proxies  Uncheck "Auto Proxy Discovery", click OK, Apply"

    After Unchecking "Auto Proxy Discovery" I also had to Uncheck "Use Passive FTP Mode (PASV)" and then Restart Boot Camp Assistant.

     

    odiggy's comment and tried restarting Boot Camp Assistant. That did the trick, even though the Auto Proxy Discovery checkbox ended up the same as it started.  Windows support software is now downloading...  if you're downloading to an external drive make sure there's a least 1 GB of free space because the WindowsSupport folder is around 700 MB and presumably will grow with time.

    https://discussions.apple.com/thread/3223773?start=15

     

    Also, Change Domain Name Servers to OpenDNS IP address servers - that should be at the router firewall rather than the OS but may be in both for some people. You may be using the defaults your ISP uses, save those if you want, and try these:

    208.67.222.222

    208.67.220.220

     

    Make sure you are not using LittleSnitch or Symantec (probably other 3rd party firewall)

  • GreatGold Calculating status...
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    Jul 28, 2012 7:22 AM (in response to Mahavir Gadhvi)

    Actually that is kind of common. That bar always freezes and then after a while it resumes. It really depends on how much time it stays frozen. It can also be that Mountain Lion is out from not much time so Apple may have trouble with the server.

    Hope that helped

  • The hatter Level 9 Level 9 (58,595 points)
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    Jul 28, 2012 7:36 AM (in response to GreatGold)

    The download has been slow all the time for many ever since they went with this method, it is not a temporary all of a sudden happening glitch - though when the 2012 MBP and Air came out the driver downloads were wrong or not working.

     

    Use to be using a universal installer package. Now that is no longer and they are basically "OEM" for the mac you are using (can't use computer at work to download if it isn't the same model).

     

    Direct downloads take under 10 minutes on good connection. So it would seem to point at poor configuration on the host servers and DNS and proxy servers to cause such massive slowdown and throttling.

  • Lukey Boots Level 1 Level 1 (30 points)
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    May 6, 2013 3:37 AM (in response to Mahavir Gadhvi)

    I've been having this exact same problem the last few weeks.


    Running 10.8.3, Boot Camp 5.0.2 (462)

     

    All other OSX Firmware & SW up to date

     

    I've got an external HDD connected with 2 partitions, 1 formatted OS Extended (Journaled) & the other 100Gb FAT32 (done with disk utility).

     

    Every time I try download the support SW, it hangs at the point shown below.Screen Shot 2013-05-06 at 8.33.24 PM.png

     

    I've restarted this process many times & still the same result.

     

    Does anyone have a direct link to download the Windows Support Software? From reading above & other threads, it seems like a poorly managed server on the Boot Camp Assistant end?

    MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.3), Duel Core i7, 8Gb Ram
  • Csound1 Level 7 Level 7 (32,395 points)
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    May 6, 2013 5:54 AM (in response to Lukey Boots)

    Lukey Boots wrote:

     

    I've been having this exact same problem the last few weeks.


    Running 10.8.3, Boot Camp 5.0.2 (462)

     

    All other OSX Firmware & SW up to date

     

    I've got an external HDD connected with 2 partitions, 1 formatted OS Extended (Journaled) & the other 100Gb FAT32 (done with disk utility).

     

    Every time I try download the support SW, it hangs at the point shown below.Screen Shot 2013-05-06 at 8.33.24 PM.png

     

    I've restarted this process many times & still the same result.

     

    Does anyone have a direct link to download the Windows Support Software? From reading above & other threads, it seems like a poorly managed server on the Boot Camp Assistant end?

    Windows Support Software. 5.0.5033

  • Lukey Boots Level 1 Level 1 (30 points)
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    May 6, 2013 2:38 PM (in response to Csound1)

    Thankyou so much CSound1!

     

    Now, if only I could get Windows itself to actually install...

     

    It's been stuck on 'Expanding Windows files (0%)' for ages now.

  • Csound1 Level 7 Level 7 (32,395 points)
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    May 6, 2013 2:47 PM (in response to Lukey Boots)

    Is there anything in the USB ports?

  • Lukey Boots Level 1 Level 1 (30 points)
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    May 6, 2013 3:08 PM (in response to Csound1)

    Just the 1 external HDD that has the Fat32 Partition

     

    You suggest I remove it for the windows installation part, then reconnect it to install the windows support drivers later? Wasn't sure if they needed to be accessible during the windows installation.

  • Csound1 Level 7 Level 7 (32,395 points)
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    May 6, 2013 3:13 PM (in response to Lukey Boots)

    Yes, remove it, install the software after windows is installed

  • Nanda98 Calculating status...
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    Apr 12, 2014 9:17 AM (in response to Lukey Boots)

    try downloading externally from this link instead of directly downloading

     

    http://support.apple.com/kb/DL1720

     

    it is a 882 MB file

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