TS1398: iOS: Troubleshooting Wi-Fi networks and connections

Learn about iOS: Troubleshooting Wi-Fi networks and connections
Precious.eyez
Level 1 (0 points)

Q: my iphone 4s lets me connect to my home wi-fi but then i get disconnected. my phone was fine until i updated the software to iOS 6.1.3 version

i ahve a iphone 4S and was working fine until the last software upgrade. i connect to my home wi-fi and it works fine for awhile then it disconnects me. never had this problem until that last software upgrade

iPhone 4S, iOS 6.1.3

Posted on May 3, 2013 2:08 PM

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Precious.eyez

Q: my iphone 4s lets me connect to my home wi-fi but then i get disconnected. my phone was fine until i updated the software to iOS 6 ... more

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  • by matt00,

    matt00 May 6, 2013 9:18 AM in response to Precious.eyez
    Level 5 (4,015 points)
    May 6, 2013 9:18 AM in response to Precious.eyez

    Hi Precious.eyez,

     

     

    I understand that you are having Wi-Fi connectivity issues. We have a great resource for troubleshooting these type of issues:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    • Try moving closer to the Wi-Fi router or base station to see if the Wi-Fi signal improves.

     

     

    • Remove your iOS device from any case, stand, or other attachment to see if the Wi-Fi signal improves.

     

    • Open Safari and try to load a webpage to see if the Wi-Fi signal improves.

     

     

    Alternatively, you may want to make sure your network does not have a common name:

     

    Avoid giving your wireless network a common name (SSID)

    http://support.apple.com/kb/HT4450

     

     

    Thanks,

     

    Matt M.