Skip navigation

Why is my iphone 4s turning off and on?

217 Views 1 Reply Latest reply: May 6, 2013 12:13 PM by allen a RSS
Appleuser126 Calculating status...
Currently Being Moderated
May 4, 2013 10:58 AM

My phone is turning off and on randomly.  What is the problem and fix?

iPhone 4S, iOS 6.1.4
  • allen a Community Specialists Community Specialists (2,440 points)
    Currently Being Moderated
    May 6, 2013 12:13 PM (in response to Appleuser126)

    Hello, Appleuser126!

     

    Unfortunately, I couldn't speak as to the source of the issue with your iPhone, but I do have a good resource for trying to get things straightened out.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Speficially:

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 15 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this HT1650_2.png battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

     

    Best regards,

    Allen

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.