Currently Being ModeratedMay 6, 2013 1:56 PM (in response to redskins12n)
I found an article that I believe covers what you're experiencing:
iPod Displays a Red "X" Icon
You'll want to follow the steps below to resolve:
Restore iPod from Disk Mode
- Disconnect iPod from your computer.
- Manually put iPod into Disk Mode.
- Open the latest version of iTunes and connect iPod.
- Restore iPod.
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Hope that helps,