4 Replies Latest reply: May 6, 2013 1:48 PM by Demo
MightEMouse Level 1 Level 1 (125 points)

I have several computers part of my network. I was able to connect and airprint and today I am attempting to print from safari and I get a " no airprint printer found"

 

- I have reset network settings

- put into airplane mode

- powercycled printer, device and router.

- I am able to print wirelessly from other computers

 

I am using 6.1.3 on my iPad


iMac, Mac OS X (10.5.8), Linux, Macintosh, Windows. 8-D
  • 1. Re: AirPrint - No printer found
    Demo Level 9 Level 9 (76,365 points)

    Have you tried closing Safari completely and then reboot the iPad?

     

    Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • 2. Re: AirPrint - No printer found
    MightEMouse Level 1 Level 1 (125 points)

    To expand on my original post.

     

    I have already implemented that troubleshooting method in an effort to refresh the application.

    I have also attempted this airprint from the Photos application and have still recieved the same error; No Airprint printers found.

     

    Also as I moved through this I still have not verified the version of firmware/software for the printer. However, I feel that if the printer was having this issue with other computers attempting to print then that may be the culprit. The one thing that keeps me from doing anything about that is, it worked perfectly fine and nothing about the printer settings have changed.

     

    Short of a restore, would attempting a reset of all settings be a wise decision? I felt that the reset of network settings would have proved to be the most effecient troubleshooting method as this SEEMS to be an issue with the communication of the printer to iPad.

     

    Any other ideas?

  • 3. Re: AirPrint - No printer found
    MightEMouse Level 1 Level 1 (125 points)

    http://www.apple.com/support/iphone/assistant/airprint/

     

    Has been my guide for the most part.

  • 4. Re: AirPrint - No printer found
    Demo Level 9 Level 9 (76,365 points)

    MightEMouse wrote:

     

    Also as I moved through this I still have not verified the version of firmware/software for the printer. However, I feel that if the printer was having this issue with other computers attempting to print then that may be the culprit. The one thing that keeps me from doing anything about that is, it worked perfectly fine and nothing about the printer settings have changed.

    I tend to agree at this point.

     

    Short of a restore, would attempting a reset of all settings be a wise decision? I felt that the reset of network settings would have proved to be the most effecient troubleshooting method as this SEEMS to be an issue with the communication of the printer to iPad.

    I would not restore right now. It's too soon to take that approach - IMO. Resetting settings would not be nearly as involved as restoring the iPad, but it does take some time to get all of the device preferences and settings back to where they were and I know this from first hand experience.

     

    I know that this sounds repetitive, but I would go though all of the steps that you went through one more time - starting with power cycling the router, restarting the printer, and then rebooting the iPad. Not just restarting, but rebooting .... If you haven't tried that already.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.