HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
ablert.franky
Level 1 (0 points)

Q: unable to make any purchase after putting in my CC info

it just says "your Purchase could not be completed" " for assistance, contact Itunes support at www.apple.com/support/itunes/ww/"

iPhone 4S, iOS 6.1.4

Posted on May 6, 2013 11:58 AM

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ablert.franky

Q: unable to make any purchase after putting in my CC info

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  • Helpful answers

  • by Skydiver119,

    Skydiver119 Skydiver119 May 6, 2013 1:26 PM in response to ablert.franky
    Level 7 (28,483 points)
    iPad
    May 6, 2013 1:26 PM in response to ablert.franky

    Could your credit card be a debit card? iTunes does not accept debit cards (although it's been suggested that if you have one that's either debit or credit (a debit card that can be run as credit) then those will work.

     

    Could you have typo'd a number? quite easy to do. Or mispelled your name?

  • by ablert.franky,

    ablert.franky ablert.franky May 6, 2013 1:40 PM in response to Skydiver119
    Level 1 (0 points)
    May 6, 2013 1:40 PM in response to Skydiver119

    no I have the info all correct. When I created the account it accepted the information. Now it just wont make a purchase. It is a debit credit card. I've used it on my account before. I'm just trying to setup my son's itunes account and let him get a few apps.

  • by diesel vdub,

    diesel vdub diesel vdub May 6, 2013 2:35 PM in response to ablert.franky
    Level 7 (22,030 points)
    May 6, 2013 2:35 PM in response to ablert.franky

    ablert.franky wrote:

     

    it just says "your Purchase could not be completed" " for assistance, contact Itunes support at www.apple.com/support/itunes/ww/"

    Most intelligent people would follow the instructions and contact iTunes customer support instead of posting to a user to user technical support forum.

  • by ablert.franky,

    ablert.franky ablert.franky May 6, 2013 2:44 PM in response to diesel vdub
    Level 1 (0 points)
    May 6, 2013 2:44 PM in response to diesel vdub

    I just did that they said sorry we can't help you and linked me there service agreement. So as far as I'm conserned. I'm just gonna return it, and buy something android. This is pretty sad support system lol. Not the fourms but actually apple support.

  • by EmT93,

    EmT93 EmT93 Jan 8, 2015 8:07 PM in response to ablert.franky
    Level 1 (0 points)
    Jan 8, 2015 8:07 PM in response to ablert.franky

    Hi i have a Similar issue tho it says that my Visa card has expired. Though it does not expire until later this year (2015). and it is a Visa Debit Card and i have bought stuff with it since i added my card information.

  • by diesel vdub,

    diesel vdub diesel vdub Jan 8, 2015 8:50 PM in response to EmT93
    Level 7 (22,030 points)
    Jan 8, 2015 8:50 PM in response to EmT93

    Why are you digging up an almost 2 year old thread?

  • by EmT93,

    EmT93 EmT93 Jan 8, 2015 9:17 PM in response to diesel vdub
    Level 1 (0 points)
    Jan 8, 2015 9:17 PM in response to diesel vdub

    lol Never used this type of thing before so i thought i'd use an old one instead of make a new one (which i kinda don't know how) and have a similar issue thats only just cropped up on my phone :/

  • by diesel vdub,

    diesel vdub diesel vdub Jan 9, 2015 5:23 AM in response to EmT93
    Level 7 (22,030 points)
    Jan 9, 2015 5:23 AM in response to EmT93

    As already stated, if an error message is displaying on the device, do exactly what it says.

    If the message appearing is not the one in the original post, or there is no error message, then it is not the same issue discussed here.