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No bitdefender entries at all

512 Views 8 Replies Latest reply: May 7, 2013 1:03 PM by andyBall_uk RSS Branched from an earlier discussion.
sharmelan Calculating status...
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May 5, 2013 1:55 PM

I am sorry, a new mac user here.

 

I have only moved respective files to trash, and went in to system preferences, and login items, and I only see itunes helper in there. No bitdefender entries at all. And yet, everytime I reboot my system, i have 2 windows that popup on my mac.

 

one being an apple ad for iphone.

and the other is bitdefender extension install request.

 

Please help, i want to remove these both.

 

Tthanks.

  • Imp68 Level 4 Level 4 (2,135 points)
  • Imp68 Level 4 Level 4 (2,135 points)
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    May 5, 2013 5:52 PM (in response to sharmelan)

    Hmm perhaps /StartupItems?

     

    And its normal for some of those folders to not exist.

  • andyBall_uk Level 6 Level 6 (17,515 points)
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    May 5, 2013 5:56 PM (in response to sharmelan)

    try http://apps.tempel.org/FindAnyFile/ & search for name contains : bitdefender

    also for safariextz, since a safari extension will have that filename -ending.

     

    where did you get whatever installed this ?

  • andyBall_uk Level 6 Level 6 (17,515 points)
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    May 6, 2013 7:19 PM (in response to sharmelan)

    the uninstaller appears to reference all the files which should be removed, and yet...

     

    do you still have

    /System/Library/Extensions/IOKitBDAv.kext ?

     

    you created a new user account, restarted, and still got the safari extension message?

    Find any File, run as root (option-click the Find button) name contains : Bitdefender

    reveals nothing ?

  • andyBall_uk Level 6 Level 6 (17,515 points)
    Currently Being Moderated
    May 7, 2013 1:03 PM (in response to sharmelan)

    not run the mac as root, just Find any File... it means it searches even in places you don't normally have access to, although that shouldn't be necessary.

     

    Open Find any File

    set the search as pictured below, your Mactintosh HD might have a different name

    2013-05-07 at 18.19.13.jpg

    then press the alt or option key (next to the command) and Fnd button will change to 'Find All'...

    click it, you'll be asked for an admin name/password

     

    any results there beyond webpages, caches, & the search itself ?

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