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iTunes Store not displaying music

147 Views 1 Reply Latest reply: May 7, 2013 6:42 AM by ariel s RSS
hsm1974 Calculating status...
Currently Being Moderated
May 4, 2013 8:58 PM

Hello,

 

I have an iPhone 5 and noticed today that when I open up the iTunes Store that nothing comes up on the music tab. No suggestions or new music displays at all. It works fine on my iPad and on my mom's iPad just not on my iPhone. I haven't had any updates lately. Can someone tell me how to get this back?

 

Thanks!!

iPhone 5
  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    May 7, 2013 6:42 AM (in response to hsm1974)

    Hi hsm1974,

     

    In this article, steps 4 and 5 would apply to the iTunes Store app on your iPhone and would be great steps to try:

     

    iOS: Troubleshooting applications purchased from the App Store

    http://support.apple.com/kb/ts1702

     

    4. Restart the application

    If the issue affects only a single app, try closing just that app:

    1. Press the Home button to return to the Home screen.
    2. Double-tap the Home button to display recent apps.
    3. Tap and hold the affected app until the red minus appears.
    4. Tap the red minus to quit the app.
    5. Press the Home button, then restart the app.

    5. Restart your device

    Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.

    Cheers!
    - Ari

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