Skip navigation

HT2109: Transfer content from an iPhone, iPad, or iPod touch to a new device

Learn about Transfer content from an iPhone, iPad, or iPod touch to a new device

HT2109 My backup is not showing up

2327 Views 1 Reply Latest reply: May 7, 2013 7:32 AM by sheila_m. RSS
Kristeenaalyssa Calculating status...
Currently Being Moderated
May 5, 2013 6:03 AM

After I backup on icloud my old phone(Iphone4), when i sign into icloud using my new phone(iphone4S), its saying i have no saved backups... ?

iPhone 4
  • sheila_m. Community Specialists Community Specialists (3,075 points)
    Currently Being Moderated
    May 7, 2013 7:32 AM (in response to Kristeenaalyssa)

    Hello Kristeenaalyssa,

     

    Congratulations on your new iPhone 4S!  I found an article that might help with your situation of not being able to restore your backup of your iPhone 4 to your new iPhone 4S:

     

    iOS: Unable to restore from backup of a newer device

    http://support.apple.com/kb/TS3682

     

    The article includes the information listed below:

     

    Symptoms

    • iTunes displays the alert "No backups available."

    Resolution

    • Update your device to the latest version of iOS to be able to restore the backup.
    • iOS does not support restoring a backup from a newer version of iOS to a device using an older version of iOS.
    • Example: Restoring a backup from an iOS 5.1 device to an iOS 5.0 or iOS 4.x device is not supported.

     

    Your iPhone 4S might be a newer phone, but it may not have the latest software updates straight out of the box.  You might have already been up to date to the latest version of the iOS software on your iPhone 4, so updating your iPhone 4S to the latest iOS software might make those backups visible.

     

    Best,

    Sheila M.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.