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"Other" data (iPhone) - How do I remove this junk?

1178294 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • pdroth Level 5 Level 5 (4,765 points)
    Currently Being Moderated
    May 7, 2013 8:47 AM (in response to Jacob_P)

    How about your Messages?   Clean those out - especially if you have attachments (pics/video) in there.

  • devaarbear Calculating status...
    Currently Being Moderated
    May 7, 2013 8:55 AM (in response to Jacob_P)

    That's what happened to me...I have a 16gb phone and about 6.5gb of "other". I tried everything from doing the music delete thing to deleting hundreds of messages and thousands of emails to restoring the phone and setting it up from the backup and it remained the same. I finally took it into the apple store and they said the only way to get rid of it is to restore the iPhone as a new phone. Just set everything up as new and when it's connected to your computer, just manually add your old apps and music and everything else. It helped me to take screenshots of my home pages so I could remember all the apps and the order they were in and everything so I could set it up the exact same way. Anyways my "other" is down to like .5gb now thank God!!

  • Lawrence Finch Level 7 Level 7 (24,420 points)

    Mr. Luigi wrote:



    Because forum moderators are only present to watch out for violations of forum rules they can't be expected to clean up this forum of the suggestions that not only don't work, but actually do harm.  That's too bad, because at this point this discussion thread really needs a good vacuum cleaning.


    Actually, I've asked the moderators to remove some of the messages that describe the "music trick" (which is more like the "music practical joke") and the most specific ones are gone. But the bad advice keeps being repeated, and it is embedded in so many messages that it's impossible to remove or edit them all.

  • Mr. Luigi Level 1 Level 1 (5 points)

    @ Lawrence


    Thata Boy!


    You've suceeded where many others have not.  I now notice a reduction in the number of "music practical joke" posts.  But, as you say, the advice still gets repeated and some of the initial mentions from WAAAAAAAY back in the discussion are still there.  For example, the following is on page six and it has been "credited" by several posters recently as having "solved" their problem.





    Your tip:


    this little beauty "Settings/General/Usage/Music and then swipe left to right over the "All Music" entry and select Delete, then re-boot the iPhone." He stated, " you think it would delete all your music, but id doesn't"


    fully worked with me. I got rid of 2GB, which I could not remove by restoring.


    Many thanks!


    Hello Moderators!  Could you remove the above post by Acqua (located on page 6) and edit the post by Lexxxa3 (located on page 5) that Acqua is quoting?  I think a good number of folks start to read the beginning of this discussion, get to these posts, and WAM, BAM, SLAM.  They're gonners.

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    May 7, 2013 10:04 AM (in response to Mr. Luigi)

    I just reported that one also, asked for a warning to be added. Let's see if they get to it.


    Thanks for pointing it out, Mr Luigi.

  • Mr. Luigi Level 1 Level 1 (5 points)



    Go for it girl!  Your phone sounds like it is totally janked and in need of a complete "restore as new."  As much as you may be fearful of what may come with the associated updates, I can't believe it could be worse than the condition in which your phone currently exists.


    Personally, I have not found the updates problematic (although I understand others have had different experiences).  In fact, for me they have been advantageous.  Not the least of which is iTunes Match, which is still not perfect by any means but was significantly improved in the 6.1.3 update.  I'll stop there as this is probably wasting people's time.


    This tip has been mentioned elsewhere, but bears repeating...


    Before restoring, take screen shots of everything on your phone you may want to recall after restoring.  For example, if you have spent a good deal of time arranging your apps into folders, take screen shots of the folder arrangement.  (You can do that off of your phone or off of iTunes on your computer).  Take screen shots of all the account info for e-mail, etc.  Take screen shots of settings and configurations in apps that are particularly complex (ex. Launch Center Pro).


    Buy a couple bottles of wine.  Be prepared for the long haul.  Think positive thoughts.  Also, remember that Discussion Member pdroth has recently "restored as new" with much success and has promised to continue following this thread to help those who decide to follow in his footsteps.


    Then let the good times roll.


    Mr. Luigi


  • Pamela Wilson Level 1 Level 1 (0 points)

    Using iExplorer I selected all the folders in iTunes_Control/Music but it won't let me delete them. I've done this process before on the advice of this forum and it worked. Now I'm back to a HUGE other category. It's all the voice memos, I know. I've deleted and deleted duplicates but they keep coming back. Help?

  • TechAddict Level 1 Level 1 (0 points)

    Classic case of 'look before you leap'.  Stumbled on this with a growin amount of 'Other' albeit not too drastic at 1.6 GB and did the 'magic music wipe' and noticed that I had reclaimed 7GB of space.  And yup, music gone.


    Thankfully a restore from back-up did it.  Although it was restore from a post-wipe back-up it seemed to force the full restore of the music.


    I need to explore the newer iTunes more fully as I always found not being sure of which Back-Up to retain or restore was a pain.  The latest one was often to late and the earlier ones often from 6 months before with no seeming resaon as to which gets retained long-term.  It would be nice to be able to retain more thah 1-2 and label them as 'Working 2013/05/09" or whatever.

  • Mr. Luigi Level 1 Level 1 (5 points)

    I thought I would post these steps as it has the potential to reduce "other" data if you've allowed "documents" of various kinds (which includes ringtones, pdfs. etc.) to hang around inside apps when they are no longer needed.


    1.  Connect your iPhone to your computer and get iTunes up and running.  (A USB connection shouldn't be necessary, but it insures you'll get a "solid" connection.)


    2.  Click on "Apps" at the top of the iTunes screen.  "Info" should be to the left of "Apps."  "Tones" should be to the right of "Apps."


    3.  Scroll down, down, down until you get to "File Sharing."  If you have a lot of apps this could involve a lot of scrolling.  Be patient.


    4.  Click on EVERY App under "File Sharing" in the left column.  Look and see what pops up in the right column under "Documents" after clicking on each app.  If there is something there you no longer need, highlight it and click on delete to get rid of it on your iPhone.  There is a good chance you just reduced your "other" data.


    5.  After you have performed this process for every app, resync your iPhone.  Hopefully your "other" data has decreased if you have discovered a fair amount of "documents" that you could remove.  Again, I have put "documents" in quotes as this process includes things such as rings tones (.m4r sound files).


    6.  If you are a bit anal like me, you can check all these apps again to be sure that the documents you thought you deleted are truly gone.  If they are, clicking on the app should produce a blank column on the right under "documents." (or at least "documents" should be missing all the items you deleted.


    I often find hiding files this way.  Files that are bumping up my "other" category.


    Hope this helps some of you.


    Cheers, Mr. Luigi

  • TwistedByDesign Level 1 Level 1 (0 points)

    Right, for whoever has got some spare time, try this:




    1. Connect your device to iTunes and make a manual backup.

    2. In Finder, navigate to ~/Library/Application Support/MobileSync/Backup - you'll find your backup there.

    3. Sort all these files by size. We've noticed files from 100 - 2gb. All of them are encrypted without file name.

    4. Try renaming them with extension .mov. You'll likely notice they're movies made with the camera app. And yes, they'll play. Files from 1-4mb, rename them to .png and you'll notice they're pictures taken with the camera app.

    5. All these files cannot be found in any of the apps, not even the camera of photo app. We tried this on emptied iPads, keeping just the native apps and removing everything else.


    Solution: none. But it does show the other data is actually generated by the user itself and the native camera app.

  • anr215 Calculating status...
    Currently Being Moderated
    May 15, 2013 6:47 AM (in response to Acqua)

    I've been trying to figure this out for so long! Worked for me Thanks so much!

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    May 15, 2013 7:01 AM (in response to anr215)

    I think you will find that it really didn't work for you, once you try to play your music.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 15, 2013 5:57 PM (in response to anr215)

    On page 5 of this discussion Lexxxa has a post.  The 3rd paragraph of that post ends with...


    "I stumbled upon this little beauty "Settings/General/Usage/Music and then swipe left to right over the "All Music" entry and select Delete, then re-boot the iPhone." He stated, " you think it would delete all your music, but id doesn't" HOLY BALLS he was right, while for him it only cleared some MB's it cleared 2.3GB for me. I almost died."



  • anr215 Level 1 Level 1 (0 points)

    Yeah, it didn't work...just deleted the music. Thankfully I don't ever listen to the music, I just use my Surius radio and pandora apps. Thanks for the heads up :)

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