HappyTam113
Level 1 (0 points)

Q: mp navigator ex 1.0 keeps crashing

I uploaded to Mountain Lion 10.8.2, and suddenly my Canon MX310 scanning function quit working. I updated the printer driver through Canon's web site. The MP Navigator opens, but crashes immediately when I try to scan anything.

iMac, OS X Mountain Lion (10.8.2)

Posted on Feb 3, 2013 9:52 AM

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HappyTam113

Q: mp navigator ex 1.0 keeps crashing

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  • Helpful answers

  • by PAHU,

    PAHU PAHU Feb 3, 2013 2:20 PM in response to HappyTam113
    Level 6 (16,610 points)
    Feb 3, 2013 2:20 PM in response to HappyTam113

    Updating the printer driver will not help MP Navigator. You need to ensure you have the latest scanner driver for the MX310 and the latest version of MP Navigator.

  • by HappyTam113,

    HappyTam113 HappyTam113 Feb 4, 2013 3:22 PM in response to PAHU
    Level 1 (0 points)
    Feb 4, 2013 3:22 PM in response to PAHU

    Thanks for the info, PAHU.

    I went to Canon and downloaded the latest scanner driver for the MX310, and it still crashes. I found a way around it, though: I went to System Preferences, Hardware: Print and Scan, chose my Canon MX310, under "Scan Button" I chose "Open Image Capture", and that worked fine.

    I don't know the answer to using the Canon scanner drivers.... I'm just real happy with a scanner that works again.

  • by Ed Sayers,

    Ed Sayers Ed Sayers May 7, 2013 6:21 AM in response to HappyTam113
    Level 1 (5 points)
    May 7, 2013 6:21 AM in response to HappyTam113

    nice one happytam.

     

    worked for me to to go via system preferences>hardware>print&scan

     

    under scanners i then added my printer (again).  now it shows up in the printer list (not the scanner list still) ( with a new number suffix one higher) but with both print and scan options. 

     

    i have now scanned wirelessly and it's all fine. 

     

    this is for a canon mg3150 (driver = MG3100)

     

    shame that canon don't really have their thing together with documentation and online help.

     

    ed

  • by cbs20,

    cbs20 cbs20 May 7, 2013 6:47 AM in response to HappyTam113
    Level 4 (2,785 points)
    May 7, 2013 6:47 AM in response to HappyTam113

    MP Navigator isn't compatible with Mountain Lion. Just use Image Capture and when you have your printer set up in System Preferences you will be notified when there are any updates for the drivers.

  • by PAHU,

    PAHU PAHU May 7, 2013 2:42 PM in response to cbs20
    Level 6 (16,610 points)
    May 7, 2013 2:42 PM in response to cbs20

    cbs20 wrote:

     

    MP Navigator isn't compatible with Mountain Lion.

    That is not true. I am using MP Navigator v5.0.2 with my MG6250 at work and MP Navigator v3.0.5 with my MP990 at home. You just need to have the scanner driver for the respective model installed on the Mac.

     

    Note that the ICA driver, which is downloaded via Apple Software Update and used by Image Capture, cannot be used with MP Navigator. You must get the supporting scanner driver from Canon.

  • by AnArielleView,

    AnArielleView AnArielleView Jul 28, 2013 6:56 AM in response to HappyTam113
    Level 1 (0 points)
    Jul 28, 2013 6:56 AM in response to HappyTam113

    Finally! I've owned this printer for two years and have been actively trying to get it to work for weeks now, and yours is the only advice that actually worked. HappyTam's that is, the system preferences thing.

  • by JinnLeevi,

    JinnLeevi JinnLeevi Jan 6, 2014 8:02 AM in response to HappyTam113
    Level 1 (0 points)
    Jan 6, 2014 8:02 AM in response to HappyTam113

    I Have MP250, same here doesnt work, even i download new version in Canon website.

     

    I was mad as **** and delete Canon program from MAC (10.9.1) and dont why i just press the scan button the printer and it works with my mac own scan app... löl

     

    hope it helped

  • by robdwg,

    robdwg robdwg Jun 30, 2016 5:02 AM in response to HappyTam113
    Level 1 (4 points)
    Jun 30, 2016 5:02 AM in response to HappyTam113

    Thanks! Very helpful! Happy Scanner!