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My volume button to lower volume does not work

1376 Views 3 Replies Latest reply: Sep 24, 2013 10:50 AM by jsp3 RSS
BRAIN2001 Calculating status...
Currently Being Moderated
May 5, 2013 5:36 PM

My volume button to lower volume does not work

iPhone 5
  • Ralph Landry1 Level 7 Level 7 (28,815 points)
    Currently Being Moderated
    May 5, 2013 5:40 PM (in response to BRAIN2001)

    If you are referring to the volume minus button on the left side, you can still reduce volume by Settings > Sounds and move the volume slider down.  But you will want to have that checked by the techs at an Apple store genius bar, especially while still under warranty.

  • George3210 Calculating status...

    Yes true (to go through the settings) but you can not control the volume if you are watching a video or playing a game! Any ideas on how to fix it? Is it a software bug?

    Thanks

  • jsp3 Calculating status...
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    Sep 24, 2013 10:50 AM (in response to BRAIN2001)

    Take it to the Genius Bar while you are still under warranty and they should be able to fix it.  I went, one day after my warranty expired.  While they confirmed the problem in my iPhone 5, they said it would be $269 to fix.  The tech did helpfully show me how there's a much less convenient softkey workaround using General >Accessibility > AssistiveTouch.  Seems to be a common problem.

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