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Apple TV Loses Connection to iTunes

1822 Views 12 Replies Latest reply: May 8, 2013 8:57 AM by threesixty RSS
Ambien Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 18, 2011 9:30 AM

I have an Apple TV 2 and I stream TV shows & videos from my PC through home sharing.  As of recent, the Apple TV loses conection to iTunes and I have to go and exit out of iTunes on the PC and reload it.  Then a little while later, I have to do it all over again.  Has anyone else had th

AppleTV 2, Windows 7
  • adhall Level 1 Level 1 (0 points)
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    Nov 18, 2011 1:06 PM (in response to Ambien)

    I'm having the exact same issue.  Hopefully there is a fix available.  This did not happen until I applied the most recent updates.

     

    Apple TV 2 v 4.4.3, Windows 7, Airport Extreme, Itunes 10.5.1.42

  • andersfromorsa Calculating status...
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    Dec 27, 2011 11:08 PM (in response to Ambien)

    Ad me to the list of sad people with the same problem.

  • Jeff Forti Calculating status...
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    Dec 28, 2011 1:23 AM (in response to andersfromorsa)

    Yes and I am another one.   It has just started doing this in the last few days?   Reboot watch five minutes of a hire (itunes) movie then it drops out again.  Same thing over and over?

  • innocentius Level 4 Level 4 (1,370 points)
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    Jan 4, 2012 7:49 AM (in response to Ambien)

    I am in the same both. I have to use Ethernet cable.

  • Julie_fappletv2 Calculating status...
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    Jan 4, 2012 11:32 PM (in response to Ambien)

    Ours just did it today after about 45 minutes into a Netflix show, connection is gone. Checked router and all other electronic wifi devices work but No apple tv :(

  • SoundForSound Level 1 Level 1 (15 points)
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    Mar 21, 2012 8:28 PM (in response to Ambien)

    I'm seeing this behavior as well after 12 hours or so.  Restarting iTunes always fixes the issue.  For some reason after about a day apple tv just will not connect to the computer.  Restart iTunes and it instantly connects.

     

    Not too sure if my issues started with the new iTunes version or the new apple tv SW.  Either way I hope they fix this soon.

  • RacerX146 Calculating status...
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    May 13, 2012 11:33 AM (in response to Ambien)

    I see that a lot of us have this same issue, I was looking to this site for a possible solution, or even an explanaion. I am not seeing any input from Apple at all, are they ignoring us ? are we supposed to find the solution for them through our own discussion ? or perhaps I am looking in the wrong area ?

  • srwells Level 1 Level 1 (0 points)
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    Jul 16, 2012 5:18 PM (in response to SoundForSound)

    There are two issues here...One where Apple TV disconnects in the middle of content, and one where it disconnects after the ATV goes to sleep. If you are facing the second issue, it might be resolved by preventing the Apple TV from going to sleep. You can do this from the ATV settings.

     

    I just read through ten pages of another thread that discusses this same issue. Throughout the thread some have found fixes that work for them. Here is a summary of those fixes:

    Fixes that have worked for some others:


    • -I should start by pointing you to this Apple Home Sharing Troubleshooting page:http://support.apple.com/kb/TS2972 This covers all basic things to doublecheck...same apple ID on all devices, etc. --If you have found this thread, you are smart enough to have things set up correctly. However, it does suggest adjusting firewall and network settings which have solved the problem for some (I will include those fixes below since they are actually helpful)
    • -Set AppleTV to never go to sleep. This can be done from the settings.
    • -Open ports in firewall settings for both computer and routers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries. Make sure they are open. A lot of people think this can't be the issue because they think the Apple TV wouldn't ever connect if it were a firewall issue. This is not necessarily the case, so don't overlook this suggestion.
    • -Set the IP address on routers extending the network. If you are using an Airport express or Airport extreme to extend a network created by a time capsule or other router, setting the IP addresses to fixed instead of auto-assigned via DHCP has worked for some.
    • -Make sure your Bojnour service is up to date on your computer. Here is more info on Bonjour Wake on demand
  • Rathbone Hall Level 1 Level 1 (0 points)
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    Aug 5, 2012 3:40 PM (in response to Ambien)

    Scan the Support Community sites. Apple TV losing connection is prevalent. The many postings point out the problem occurs with Apple TV1,2and 3; with different brands of router including Airport Extreme; from current and past versions of iTunes; after varying periods of working well.....minutes, hours, days; losing connection with Home Sharing and loosing Airplay; whether the router and Apple TV are in same room or separated by distance; after trying innumerable posted 'fixes'; after exchanging for a new Apple TV.

    Readers, please don't post a fix until you check it works for atleast a week.

  • threesixty Level 1 Level 1 (0 points)
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    May 7, 2013 9:12 PM (in response to Ambien)

    I have the same problem.

     

    When watching an iTunes movie, the Apple TV loses connection to the movie every couple of minutes and we get the error message: "Your Apple TV is not connected to the Network."  We need to exit one or two times to reestablish a connection.

     

    We've paid for two movies from iTunes that were completely unwatchable, so we've given up ordering any content from Apple.

     

    Netflix movies have the same problem, but not as often.

     

    Streamed movies from my computer have the same problem.

     

    We have a recent model (less than 1 yr old) high speed modem and all other high speed wireless devices work fine.

  • agcling Calculating status...
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    May 8, 2013 5:22 AM (in response to threesixty)

    Try disabling the PC Windows firewall for 'Public' if you running itunes on PC. You can do that at Control Panel -> windows firewall. If disabling the windows firewall works, you can then confirm that it is causing the problem which happened to me. My problem was solved by setting the windows firewall's Bonjour service enabled for Public. Hope this help.

  • threesixty Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 8, 2013 8:57 AM (in response to agcling)

    Thanks, but we're not on Windows.

     

    We're on OS X and have the Network settings as recommended in the Apple TV install instructions.

     

    So no luck there.

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