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My ipod won't show on Itunes or Mac

13190 Views 5 Replies Latest reply: May 9, 2013 12:33 AM by Kenichi Watanabe RSS
tezoone_666 Level 1 Level 1 (0 points)
Currently Being Moderated
May 8, 2013 3:20 PM


I have my Ipod since a few years and it has always work good. I think it's Nano gen 5 (the first one with a camera). Before, I was able to syncronize it with Itunes without any problems but now I can't see it anywhere, like it's not connected to my Mac.

I know that the problem isn't the outlet on my ipod because I can charge it on my stereo system. And it's not the USB on my computer either cause everything else is working. So I can't see where the problem is.... I have the latest version of Itunes and my ipod is charged. It also doesn't show on my computer at all, anywhere (doen't appear in the finder). Help? Please..!

iPod nano, OS X Mountain Lion (10.8.3)
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    May 8, 2013 4:48 PM (in response to tezoone_666)

    The iPod won't appear in Finder unless you have it set to Enable disk use.


    Just so we are on the same page here, if the iTunes sidebar (on left side of window is hidden), from the menu bar, under View, select Show Sidebar.


    With the sidebar visible, does the iPod appear in the sidebar, under DEVICES.

  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    May 8, 2013 7:18 PM (in response to tezoone_666)

    You can't set it to Enable disk use, unless the iPod appear in iTunes, because that setting is on the iPod's Summary screen (in iTunes).  But it should not affect this problem...  I was just saying Finder may not show the iPod, unless disk use was enabled.


    Try connecting the iPod to the Mac and doing a Reset of the iPod



    This "reboots" the iPod.  It is not erased.  After the iPod gets to its home screen, run iTunes.


    If that does not help, try putting the iPod into Disk Mode



    Then, connect it to the Mac and run iTunes.  If iTunes says something about "recovery," you may need to do a Restore on the iPod, which erases the iPod, re-installs its software, and sets it to default settings.

  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    May 9, 2013 12:33 AM (in response to tezoone_666)

    In a situation with a data connection problem, there are four possibilities


    Software on computer - Since you said it worked before, assuming there have been no drastic changes to your system, you can probably rule out a software problem on the computer.


    USB port on computer - If you have not already, I would shut down (power off not just restart) the Mac and disconnect all USB devices, including any hubs.  Start up with only standard keyboard and mouse connected (if normally used).  Do a Reset of the iPod again



    Run iTunes and connect the iPod (by itself) to a direct USB port on computer.  The fact that you said it charges on your "stereo system" but it does not on the Mac's USB port (same cable?) makes me think there may have been a temporary issue with the USB port, or some conflict with other connected USB devices. But if this test does not help, since you have confirmed the port works with other devices, you can rule out USB port problem.


    USB docking cable - You can rule out a faulty cable by trying another Apple device with the cable you have, or by trying another (known-good) cable with your iPod.


    If you can rule out these three things, the fourth possibility is a hardware problem on the iPod. Although you said it charges on you "stereo system," the cause could still be the iPod's dock connector, because it has different "pins" for data and for power.  Or it could be a problem on the logic board.  Or something else.


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