kevinpnb
Level 1 (5 points)

Q: App Store not updating software -- timing out

I'm working on a just-purchased iMac with 10.8 installed, and noticing a problem updating software through the App Store.

 

I know that there is an iTunes update available to download, for instance, but when I try to do so the system is directing me to update through the app store, and the app store is timing out while it searches for the update.  This has happened since I've had the new computer, so for about a week or so.

 

Anyone know if this is an internal Apple App Store issue, or is there something I can do on my end?  Anyone else having this problem?

 

I bought a used system so I don't have any OS installation disks.

 

Is there a way to go back to the "Software Update" software used by the older OS?

 

 

Thanks

kevin

iMac, Mac OS X (10.7.4)

Posted on May 9, 2013 6:52 AM

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kevinpnb

Q: App Store not updating software -- timing out

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  • by kevinpnb,

    kevinpnb kevinpnb May 9, 2013 7:31 AM in response to kevinpnb
    Level 1 (5 points)
    May 9, 2013 7:31 AM in response to kevinpnb

    I upgraded to 10.8.3, hoping that would solve the issue, but no dice.

     

    Any help is greatly appreciated!

  • by Eric Root,

    Eric Root Eric Root May 9, 2013 1:07 PM in response to kevinpnb
    Level 9 (72,532 points)
    iTunes
    May 9, 2013 1:07 PM in response to kevinpnb

    App Store Can’t Update Purchases


    This has worked for some people.

     

    - Sign out of the App Store (in the Store menu)


    - Quit the App Store

                                                    

    - In Finder - Go>Go to folder...  (or Apple-shift-G)

                                                    

    - Paste in the following "~/Library/Caches/ "

                                                    

    - It will take you to a folder.  Delete com.apple.appstore

                                                    

    - Launch the App Store.  Sign in.

     

    There is a contact link.

     

    App Store Support

                                          

  • by kevinpnb,

    kevinpnb kevinpnb May 9, 2013 8:40 PM in response to kevinpnb
    Level 1 (5 points)
    May 9, 2013 8:40 PM in response to kevinpnb

    Thanks for this tip, but still didn't work.

  • by Eric Root,

    Eric Root Eric Root May 10, 2013 8:40 AM in response to kevinpnb
    Level 9 (72,532 points)
    iTunes
    May 10, 2013 8:40 AM in response to kevinpnb

    Try contacting App Store support using the Contact us link in App Store Support.

  • by kevinpnb,

    kevinpnb kevinpnb May 20, 2013 2:03 PM in response to Eric Root
    Level 1 (5 points)
    May 20, 2013 2:03 PM in response to Eric Root

    An update:   I was told to contact the App Store customer support to see if the problem was that the previous owner of the computer had an account that was somehow still linked to the computer.  However, they said it was most definitely not a conflict with the previous owner's account. 

     

    Any other ideas?  I'm just resigned to live with it... It's really only annoying in that I'll have to manually do my updates and, of course, knowing that a system which has very few big hiccups is having one that I will have to live with.

     

    Thanks for any and all ideas!