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Problems with syncing

285 Views 8 Replies Latest reply: May 9, 2013 10:43 AM by cool.phenom RSS
cool.phenom Level 1 Level 1 (0 points)
Currently Being Moderated
May 6, 2013 5:01 AM

I have Iphone 5 and try to sync it with my computer (Windows 7 Max.). I have already installed ITunes and verified my computer in AppStore. But anyway I have problems with syncing applications. For example, I've downloaded Translator and tried to install it to Iphone. I've clicked "Sync" in window "Programs", but it goes only up to the third step from four and fails. In window rights it is shown, that this program is already installed, but when I turn off my Iphone from computer, I check and can see, that programs were not installed.
My computer is also already verified, so that I can connect it with Iphone. In common settings on Iphone I have already turned on restrictions so that I can install applications. Could you tell me what should I do? I hope that someone had the same problem.

iPhone 5, iOS 6.1.4
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    May 8, 2013 7:32 AM (in response to cool.phenom)

    Hey cool.phenom,

     

    I found an article that looks like it pertains to your situation:

     

    Syncing and arranging apps from the App Store

    http://support.apple.com/kb/ht1977

     

    Depending on what version of iTunes you have, the process will be different, but that should give you a good general idea of how to get troubleshooting.

     

    Cheers,

    David

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    May 8, 2013 2:55 PM (in response to cool.phenom)

    What error message do you get when it fails? Can you download the app directly to your iPhone?

  • seanfranklin Level 1 Level 1 (95 points)
    Currently Being Moderated
    May 8, 2013 4:43 PM (in response to cool.phenom)

    I'm not sure you're in the right spot based on the terminology you quote.  You should be in the "Apps" window of the iTunes program, not a "Programs" screen.  You should be clicking "Install" (not Sync).  If you just installed iTunes you'll have iTunes 11.0.2, the screenshot in the article is from iTunes 10.x and it looks quite different now.

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    May 9, 2013 10:24 AM (in response to cool.phenom)

    Have you tried a spotlight search on your phone for the app?

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