TS1393: Ejecting iPod using Windows Explorer on Windows Vista may corrupt iPod

Learn about Ejecting iPod using Windows Explorer on Windows Vista may corrupt iPod
Bongo73

Q: Corrupt iPod classic

My sister has corrupted her ipod classic by using the windows explorer eject route in vista  rather than the eject button in iTunes. the PC no longer recognizes the iPod  as a disc  any ideas guys n gals ?

 

Ive tried a resst to no avail

 

I also tried putting into disc mode again un responsive!

 

can it be recovered ?

 

thanks

iPod classic

Posted on May 9, 2013 12:18 PM

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Q: Corrupt iPod classic

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  • by turingtest2,Helpful

    turingtest2 turingtest2 May 9, 2013 3:08 PM in response to Bongo73
    Level 10 (84,964 points)
    iTunes
    May 9, 2013 3:08 PM in response to Bongo73

    Here are a number of things to try...



     

    Recover media from a manually managed iPod

     

    What follows are tips for restoring your iPod, but if it is the only location currently hosting some of your media then the first task is to try to extract it. See the user tip Recovering your iTunes library from your iPod or iOS device for some recovery tools. Most third party tools will probably require the device to have a functioning library however the techniques outlined in the iLounge Article referenced at the end should work as long as the device still shows up in Windows Explorer or Finder.

     


     

    Check your iPod with Diagnostics Mode

     

    It is possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for Manual Test, then select IO > HardDrive > HDSMARTData to reveal your stats. For comparison here are mine taken when my 6th Generation Classic was about 2 years old:

    Retracts: 889
    Reallocs: 12
    Pending Sectors: 0
    PowerOn Hours: 2202
    Start/Stops: 894
    Temp: Current 24c
    Temp: Min 10c
    Temp: Max 50c

    Take a note of your results. When finished press MENU+SELECT for 6 seconds to reset the iPod again.

     

    With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.

     

    Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:

    Reallocated Sectors Count
    Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.

     

    Pending sector count
    Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.

    Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.

     


     

    Check iPod hard-drive for errors

     

    Assuming the diagnostics give the drive a clean bill of health it may still be worth checking the drive for logical file system errors.

     

    Hold MENU+SELECT on the iPod for about 6 seconds until it resets, then switch to PLAY+SELECT as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Devices tab of the preferences menu check Prevent iPods, iPhones, and iPads from syncing automatically. Now connect your iPod to the computer, wait until it connects, then close iTunes.

     

    Windows: Browse My Computer and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click Check Now. Under Check disk options, select Scan for and attempt recovery of bad sectors (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start.

     

    Mac: Run Disk Utility / Repair Disk for the equivalent process.

     

    This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold MENU+SELECT) and should stand a better chance of a successful restore. It might also pay to check the status of the source drive containing your media, particularly if no errors were found on the iPod.

     


     

    DFU Restore

     

    If the device still won't restore normally try this method. Connect the device to the USB cable, press MENU+SELECT like a standard reset but keep holding for 12 seconds. The device should reboot as normal and then the screen should go blank. Now open iTunes and try to restore again.

     


     

    Reformat Drive

     

    If all else fails try Erase your iPod - The Super Fix for most iPod Problems. Basically a low level format of the iPod’s hard drive to get around whatever problems are stopping iTunes from restoring it properly.

     


     

    Break up large transfers

     

    Once you've restored your iPod don't rush to dump all the data back exactly as it was before. I have found that lots of large or complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.

     

    In iTunes select the menu item File... New Smart Playlist. Change the first drop-down box to Playlist, the next to is and the next to Music or whatever playlist holds the bulk of the content you want on your device. Tick against Limit to, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer.

     

    transfer.png

     

    Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule (File... Edit playlist) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists, etc.



     

    tt2

  • by Bongo73,

    Bongo73 Bongo73 May 9, 2013 4:47 PM in response to turingtest2
    Level 1 (0 points)
    May 9, 2013 4:47 PM in response to turingtest2

    This is great thank you i will try all these and post the results. Thank you very much!

  • by goose191919,

    goose191919 goose191919 May 11, 2013 11:36 AM in response to turingtest2
    Level 1 (0 points)
    May 11, 2013 11:36 AM in response to turingtest2

    Here are my stats:

    Retracts: 11
    Reallocs: 0
    Pending Sectors: 8
    PowerOn Hours: 2732
    Start/Stops: 36783
    Temp: Current 27c
    Temp: Min 1c
    Temp: Max 55c

     

    Same problem, ipod classic 80gb from 2007 and I have never had problems with it until itunes was updated. I reinstalled an older version of itunes (10.3.1.55) but it still freezes whenever I plug in my ipod. The ipod itself still works when I use it but there's no way I can add music to it now because of the freezing.

     

    Is there anything else I can do or will I need to reformat the whole thing?

  • by turingtest2,

    turingtest2 turingtest2 May 11, 2013 12:58 PM in response to goose191919
    Level 10 (84,964 points)
    iTunes
    May 11, 2013 12:58 PM in response to goose191919

    Max. temp is a little high. The chances are that iTunes wants to read something in those pending sectors which is why it freezes. Restoring or reformatting the drive should free those up to be replaced with more reliable ones.

     

    tt2

  • by goose191919,

    goose191919 goose191919 May 11, 2013 10:58 PM in response to turingtest2
    Level 1 (0 points)
    May 11, 2013 10:58 PM in response to turingtest2

    Is there anyway to delete the pending sectors? I don't really want to reformat my ipod and lose all that music :/

  • by turingtest2,

    turingtest2 turingtest2 May 12, 2013 3:10 AM in response to goose191919
    Level 10 (84,964 points)
    iTunes
    May 12, 2013 3:10 AM in response to goose191919

    The pending sectors can only be released if the file or folder they are part of is deleted, Since there is no way to get that information deleting all data is the only realistic approach. You should have copies of all media on the device in your library, and that should be backed up too.

     

    tt2

  • by SJaneway,

    SJaneway SJaneway Jul 30, 2013 7:03 PM in response to turingtest2
    Level 1 (0 points)
    Jul 30, 2013 7:03 PM in response to turingtest2

    I have an ipod classic that is a few years old that keeps appearing as corrupted.

    These were the stats I got:

    Retracts 4

    Reallocs 2848

    Pending Sectors 0

    Power on hours 123

    starts/ stops: 11004

    temp: current: 32 degrees c

              min: 0 degrees c

              max: 53 degrees c

     

    When I did it a second time after trying to restore again the only thing that changed was starts and stops (to 11011)

     

    Should I be replacing it or is it still fixable?

     

    Thanks

  • by massroadtrip,

    massroadtrip massroadtrip Nov 9, 2013 8:08 PM in response to turingtest2
    Level 1 (0 points)
    Nov 9, 2013 8:08 PM in response to turingtest2

    these are my first stats           these are my second

     

    retracts             13

    reallocs             13216            13392

    pending sectors      3160          2984

    power on hours       203           204

    start stops          25552            25561

    temp current         34c

    temp min             3c

    temp max             62c

     

    what do you suggest?

     

    my ipod was working fine until it got synced by mistake, and i lost all my music. When i tried syncing to my library it got up to 10000 songs and then it froze. this happened a bunch of times ,freezing at different points. i tried to only copy 50 songs at a time, but after 300 songs it started going slow again.

     

    P.S. will apple replace my ipod? (im still within the first year of buying it)

     

    Thanx alot

  • by turingtest2,

    turingtest2 turingtest2 Nov 10, 2013 3:01 AM in response to massroadtrip
    Level 10 (84,964 points)
    iTunes
    Nov 10, 2013 3:01 AM in response to massroadtrip

    Max. temp of 62 suggests you've let it get too hot at some point which may be the root of the problem, or it could be a symptom of the fact that the drive is having to work too hard to retrieve data. I can't answer for Apple, but it isn't likely to make a spontaneous recovery. I guess you could make an appointment with your local Genius Bar and see what they say.

     

    tt2

  • by massroadtrip,

    massroadtrip massroadtrip Nov 10, 2013 5:31 AM in response to turingtest2
    Level 1 (0 points)
    Nov 10, 2013 5:31 AM in response to turingtest2

    thanx alot.

     

    does it make sense that the reallocs keep going up but at the same time the pending sectors are going down? because these are my numbers after a bunch of attempts.

     

    First attempt                         Second           Third            Fourth

     

    retracts 13

    reallocs 13216                  13392             14208         14544

    pending sectors 3160       2984              2168          1832

    power on hours 203           204                214

    start stops 25552              25561           25569          25590

    temp current                      35c                                      33c

    temp min 3c

    temp max 62c

     

     

    P.S. Does it make sense that i cant even copy files onto the ipod in disk mode?

  • by turingtest2,

    turingtest2 turingtest2 Nov 10, 2013 8:03 AM in response to massroadtrip
    Level 10 (84,964 points)
    iTunes
    Nov 10, 2013 8:03 AM in response to massroadtrip

    If you're struggling to add data via Windows Explorer after a restore then I think the drive is shot... Restoring should release the pending sectors for reallocation. Either they're not all being released or new ones are being detected almost as quickly as you can clear the backlog.

     

    tt2

  • by massroadtrip,

    massroadtrip massroadtrip Nov 10, 2013 8:38 AM in response to turingtest2
    Level 1 (0 points)
    Nov 10, 2013 8:38 AM in response to turingtest2

    i just reformatted my ipod with windows and these were my new results.

     

    retracts: 13

    reallocs: 16376

    pending sectors: 0

    power on hours: 215

    start/stops: 25607

    temp current: 38c

     

    when i tried syncing after that it got stuck again at around the 1 GB mark. Also when i tried copying through windows explorer it also got stuck at around the same place. Now that the pending sectors are gone is there any hope. (even to just backup the files, because i dont have it backed up.)

     

     

     

     

     

     

     

     

  • by turingtest2,

    turingtest2 turingtest2 Nov 10, 2013 8:57 AM in response to massroadtrip
    Level 10 (84,964 points)
    iTunes
    Nov 10, 2013 8:57 AM in response to massroadtrip

    If you formatted the device any files stored on it are gone.

     

    The first step in my initial post advices you to recover your media from any manually managed device.

     

    tt2

  • by massroadtrip,

    massroadtrip massroadtrip Nov 10, 2013 9:04 AM in response to turingtest2
    Level 1 (0 points)
    Nov 10, 2013 9:04 AM in response to turingtest2

    i dont have my own computer. therefore i borrowed my friends computer and i backed up all my music onto it. but i cant leave it there forever. is there any way possible to use my ipod as a regular harddrive just to store the files on, until i can  get a new ipod?

     

    Thanx

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