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rhonda1234
Level 1 (0 points)

Q: iCloud Backup box "is unable to access the acount..." My ipad will not respond to "slide to unlock" command or"slide to power off" command

my ipad will not respond to "slide to unlock" due to message box reading"iCloud Backup is unable to access the account...Review your account information...Cannot tap Ignore or Settings box

iPad 2, iOS 6, ipad will not respond to "slide to

Posted on Dec 22, 2012 1:29 PM

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rhonda1234

Q: iCloud Backup box "is unable to access the acount..." My ipad will not respond to "slide to unlock" command or"slide to power off" ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 22, 2012 2:21 PM in response to rhonda1234
    Level 10 (104,283 points)
    Apple TV
    Dec 22, 2012 2:21 PM in response to rhonda1234

    Welcome to the Apple Community.


    You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.


    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.


    Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

  • by AGV69,

    AGV69 AGV69 May 9, 2013 10:33 PM in response to Winston Churchill
    Level 1 (0 points)
    May 9, 2013 10:33 PM in response to Winston Churchill

    Thank you, was of help to me as well..