Skip navigation

Iphone 5 3G issue

996 Views 1 Reply Latest reply: May 10, 2013 7:47 AM by mario49 RSS
Adnagrath Calculating status...
Currently Being Moderated
May 8, 2013 1:04 AM

I am suscribed to a 3G plan but sometimes even when the 3G icon is visible,my phone says no cellular internet network found.Any solutions?

iPhone 5
  • mario49 Community Specialists Community Specialists (1,785 points)
    Currently Being Moderated
    May 10, 2013 7:47 AM (in response to Adnagrath)

    Morning Adnagrath,

     

    Thanks for using Apple Support Communities.

     

    For troubleshooting on this, take a look at this article:

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

     

    Resolution

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle cellular data off and then on again on the iPhone: Tap Settings > General > Cellular.
    2. Restart your iPhone.
    3. Check for a carrier settings update.
    4. Update your iPhone.
    5. Remove the SIM Card and reinsert it. Allow the iPhone to reaquire the network.
    6. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    7. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPhone as new.
    10. Contact your carrier to verify that the iPhone is properly set up on the account with the appropriate, current data plan. If you are traveling internationally, you may need to turn data roaming on: Tap Settings > General > Cellular. Check with your carrier first to understand the cost of international data roaming. Also, see this article.
      Note: If your carrier does not appear in this list, verify with your carrier that you are using the correct cellular data settings.

     

     

    Hope this helps,

    Mario

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.