Skip navigation

Locked up on start screen

494 Views 4 Replies Latest reply: May 11, 2013 9:12 AM by den.thed RSS
Panicpres Calculating status...
Currently Being Moderated
May 10, 2013 2:06 PM

Locked up on startup white/grey with Apple logo screen. No spinning wheel. Please help.

Mac mini, iOS 6.1.4
  • den.thed Level 7 Level 7 (23,325 points)
    Currently Being Moderated
    May 10, 2013 4:14 PM (in response to Panicpres)

    Follow the troubleshooting steps, at > Mac OS X: Gray screen appears during startup

    iMac, Mac Mini, iPad, iPods, Mac OS X (10.6.8), (10.8.3), Safari, iTunes, iPhoto
  • LowLuster Level 6 Level 6 (11,765 points)
    Currently Being Moderated
    May 10, 2013 8:51 PM (in response to Panicpres)

    How are you going to reinstall lion if the disk is faulty. So you can still boot to the recovery hd partition and from that you tried to reinstall mountain lion and you couldn't? Probably because your drive is failing.

     

    If you have a fairly new mini you might be able to use the internet recovery system. Hold down the command+option+r keys at startup until you see a globe on the screen. From that try repairing the disk. Try to repartition the disk as one partition. Then try reinstalling lion. If any or all of that fails the drive has failed and will need to be replaced.

    Panicpres wrote:

     

    Tried it all. Says the disk cannot be repaired. I don't have cd/DVD drive should I just reformat through disk utility & then reinstall Lion?  It won't let me install Mountain Lion.

  • den.thed Level 7 Level 7 (23,325 points)
    Currently Being Moderated
    May 11, 2013 9:12 AM (in response to Panicpres)

    As per the article, you will need to contact your local Apple Store or Apple Authorized Service Provider for service.

     

    Screen Shot 2013-05-11 at 9.07.34 AM.jpg

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.