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  • 7,770. Re: MacBook Pro Retina display burn-in?
    lel62 Level 1 Level 1 (0 points)

    I really appreciate the feed back. I've had a couple schools of thought. First, I have spoken to the manager at my store and he's willing to let me return and try a few more times. Second, I have also considered returning and purchasing a 13" Air or MBP, adding the difference to a gift card I have which would give me enough saved up to purchase a revised one when they do come out. I am hopeful that the IGZO technology will work its way into the rMBP with Haswell or at least they really fix the problem. As for personal information, I do store anything of importance on externals. Your thoughts?

  • 7,771. Re: MacBook Pro Retina display burn-in?
    FatMac>MacPro Level 4 Level 4 (2,390 points)

    lel62 wrote:

     

    ...I am hopeful that the IGZO technology will work its way into the rMBP with Haswell or at least they really fix the problem. As for personal information, I do store anything of importance on externals. Your thoughts?

    The IGZO technology is new to me but is looks like Apple is interested. At the same time, the larger the panel, the greater the reject rate is likely to be, and with most of the sales currently in pocket-able systems, it may be a while before it makes it to the MBP. As to personal information, do you have your entire Users/user/Library on the external? If you're using Mozilla's Firefox and Thundebird for browsing and email for example, that's where all your personal files are.

  • 7,772. Re: MacBook Pro Retina display burn-in?
    lel62 Level 1 Level 1 (0 points)

    Point well taken. You are right. My fear is that if I end up with IR that I could end up doing battle with one of those Genius' at the store and I want to avoid that. I wish there was some way to validate this latest report but its probably legit. There hasn't been much traffic on this site lately and it would be nice for other SJA2 owners to update us on their IR situation. Time will tell. <edited by host>

  • 7,773. Re: MacBook Pro Retina display burn-in?
    kevwkev Level 1 Level 1 (0 points)

    The link that I have posted regarding IR on SJA-2 is in Chinese not Japanese btw.

    The website it's called Weiphone, it's the largest and most popular Chinese communities for Apple products.

    Translated original post:

    I bought a 15" Retina Macbook Pro ME665 with customized configuration on March.30, it was a LG display, IR starts to appear while having Safari, or QQ(Chinese chatting program) running in a short time, then switching to Photoshop CS6 or a dark gray background, it takes a while for the IR to disappear. With my situation, do you think I can request screen replacement from Shanghai Apple store. Please advise.

  • 7,774. Re: MacBook Pro Retina display burn-in?
    kevwkev Level 1 Level 1 (0 points)

    I recently bought a 2nd retina macbook 15, production week 2(April) 2013. Samsung screen. suffered non-uniform backlight, left side was yellowish and darker than the right side of the screen. Brought to Apple store, the genius was happy to replace the screen for me, but they didn't have any spare parts, took 3-5 days to order a new screen. Got it replaced with another samsung screen, same issue. The genius agreed to replace the screen again.

     

    I decided to e-mail Apple. Explained this screen issues(non-uniform backlight, IR), and asked if I could have a SJA2 screen instead of samsung screen,since SJA2 seems to have fixed the IR issue and has no non-uniform backlight issue.

    Next day afternoon, I got a phone call from someone at Apple Corporate Executive Relations, said have received my e-mail and would like to try his best to help resolving my issue. I had to explain to him again the issue I have was non-uniform backlight not IR, guess he didn't read my email carefully enough. He said he will call the local apple store where I had my macbook brought in for repair, and make sure they replace and test the screen that falls under apple's "specifications". Got a call next day from local Apple store said my macbook has been repaired, and ready for pickup. Dubiously, I went to pickup my macbook. And again, yellowish and dimmer on left side of screen, except this time the store manager and a genius had come to talk to me and explained that it falls under  apple's "specifications" as they think it's normal, and nothing else they can do about it. I immediately called and spoke to the person from Apple Executive Relations, he said at this point is to bring the laptop to an Apple authorized repair center and get a 2nd opinion of whether this issue falls under apple's specifications.

    I gave up, I have returned my laptop because it's still under 14 days. I gave apple chances but they decided that a 2500+ laptop it's acceptable to have these defects. So use your own judgement, should you or not get the Apple care, because apple might treat you nicely first or second time then they might turn you down with excuse like fall under apple's "specifications".

     

    <Email Edited By Host>

  • 7,775. Re: MacBook Pro Retina display burn-in?
    lynkozz Level 1 Level 1 (0 points)

    My friend bought a Refurbished MacBook Pro with Retina Display and had no signs of IR or yellow screen and was cheaper and practically new. I got one refurbished too and mine didn't have any sign of IR or yellow screen either! If you decide to buy refurbished then you should return the rmbp that you have and buy a higher specked refurbished rmbp. I think why their is no IR or yellow screen on the Samsung panel is because they test the refurbs more. Here are some links to refurbished rmbp. P.S. apple care protection plan can be purchased with refurbished apple products!

     

    Base model 15 inch:

    http://store.apple.com/us/product/FC975LL/A/refurbished-macbook-pro-23ghz-quad-c ore-intel-i7-with-retina-display

     

    Base model 13 inch:

    http://store.apple.com/us/product/FD212LL/A/refurbished-macbook-pro-25ghz-dual-c ore-intel-core-i5-with-retina-display

     

    All refurbished 15 inch:

    http://store.apple.com/us/browse/home/specialdeals/mac/macbook_pro/15

     

    All refurbished 13 inch:

    http://store.apple.com/us/browse/home/specialdeals/mac/macbook_pro/13

  • 7,776. Re: MacBook Pro Retina display burn-in?
    Jajaba Level 1 Level 1 (0 points)

    @FatMac\>MacPro

     

    SSD's are very easy to erase securely.  I have no idea where you got the information that you can't securely erase them?  You can even do it in multiple ways.  To begin with you can set up the preferences in Finder to automatically 'securely erase' trash when you empty it.  Their are also multiple ways to securely erase all or part of your SSD simply by using the 'Disc Utility' built into OSX.  Their are even multiple options / levels of securely erasing free space, selective partitions, or the entire drive. 

     

    SSD's can be completely erased with no recoverable data, it is a digital storage medium so once it is erased and written over with all 1's and/or 0's their is no way to recover any data.  HDD's on the other hand are magnetic storage mediums and they cannot be completely securely erased, with the right equipment there is always some trace remnants that can be recovered.

  • 7,777. Re: MacBook Pro Retina display burn-in?
    FatMac>MacPro Level 4 Level 4 (2,390 points)

    Jajaba wrote:

     

    @FatMac\>MacPro

     

    SSD's are very easy to erase securely.  I have no idea where you got the information that you can't securely erase them?  You can even do it in multiple ways.  To begin with you can set up the preferences in Finder to automatically 'securely erase' trash when you empty it.  Their are also multiple ways to securely erase all or part of your SSD simply by using the 'Disc Utility' built into OSX.  Their are even multiple options / levels of securely erasing free space, selective partitions, or the entire drive... 

    Have you actually tried the Security Options in Disk Utility built into OSX lately? Have you checked out the "multiple options / levels of securely erasing" the entire drive when the entire drive is an SSD?

     

    I just did. I booted my rMBP 2013 from an external HD with multiple partitions. Those multiple partitions on the Hard Disk can all be securely erased just like you said. But when the internal SSD or the boot partition on it are selected, all the Security Options are grayed out and inaccessible. That was confirmed as correct behavior by Apple tech support.

     

    Have you heard of Drive Genius? It's a suite of drive management tools, including secure erasure, which it'll run on an SSD just like a HD (it's not locked out like it is on DU). But having read about the difficulties of secure erasure on SSD's I called Drive Genius tech support and asked specifically if their program actually securely erased SSD's. They said no, it doesn't but they're working on something that eventually will.

     

    Where did I get my information? From experience and I asked the experts.

     

    The reasons why an SSD can't be easily erased securely are complicated and I confess I don't fully understand them, but essentially it's because the erasing process on an SSD is not simply writing "over with all 1's and/or 0's." The segments of an SSD that are written to can be much smaller than the segments being erased so the erasure process involves first copying the larger segment to a different location before actually erasing the original location because some of what was on the larger sector might still be valid. Moreover, SSD's wear out; the segments have a limit to the number of times they can be written to so SSD controllers need to do "wear leveling" to ensure that no area of the drive is overused. The wear leveling process includes using additional space which the manufacturers build in (called over-provisioning) and that means that some of your data is being written to physical locations on the drive outside the partitioned space. Indeed, if you want to maintain high speed performance on an SSD, one way to do that is to leave some drive space out of your partitioning scheme altogether as free space. It'll get written to by the SSD's wear-leveling and GC (garbage collection) algorithms but you'll never know it, and neither will secure erasure. A cool demonstration of the use of such "free space" can be found here: http://www.anandtech.com/show/6884/crucial-micron-m500-review-960gb-480gb-240gb- 120gb/3. Check out the three graphs and use the buttons to see how intentionally making Spare Area can improve performance, because the spare area is actually being written to.

  • 7,778. Re: MacBook Pro Retina display burn-in?
    Jajaba Level 1 Level 1 (0 points)

    You need to do a simple erase / format  first on the volume, drive or partition. Then you have all the secure delete options available. Also make sure your logged in as admin.  No need to worry about personal data on a boot partion because there isn't any.  I am well aware of all that you posted and much more about SSD's, this is not the place to discuss it.  And yes writing over deleted areas with ones and the zeros makes it impossible to recover any data (sometimes multiple rewrites needed based on controller cache levels), for those who are paranoid you can find Apps that will do multiple write overs.. Wear leveling is automatic and built into OSX, on a PC you have to adjust settings and or do it manually with a TRIM program.  As you stated: you don't understand all of it.  Please don't waste space here to figure it out, this thread is about IR. 

  • 7,779. Re: MacBook Pro Retina display burn-in?
    FatMac>MacPro Level 4 Level 4 (2,390 points)

    Umm, in that case, can you explain why Apple clearly states in its Disk Utility Help "You can’t securely erase a CD, DVD, or a solid-state drive. If you don’t want data recovered from a solid-state drive, use full disk encryption." (Emphasis added) So Apple doesn't "understand all of it" either any more than Drive Genius does?

     

    "No need to worry about personal data on a boot partion because there isn't any." Really? If it isn't there, then where is it? If the "boot partition" is the partition (i.e., the system you selected in Startup Disk preferences) you booted from, where else would the /Users/user/ directory normally be considering the way most computers are set up?

     

    The thread is indeed about IR.  But, since the most prevalent solution to the IR problem seems to be swapping rMBP's until one is found that has the right display manufacturer and color balance, and since the first startup of a new Mac usually involves setting it up with likely migration of user data, I'd think it's important for users to be aware of any downside to that swapping, such as an issue of personal data security on an SSD. That would seem to make the discussion pertinent.

     

    I guess we disagree on that, too.

  • 7,780. Re: MacBook Pro Retina display burn-in?
    Brad Studstrup1 Level 1 Level 1 (35 points)

    Thanks for sharing your experience with a refurbished rMBP. A couple of questions:

    Are both those refurbished rMBP displays Samsungs?

    Is there reason to believe that a refurvished rMBP is more likely a Samsung monitor because the rMBP has been tested or "fixed"?

    Or more likely a LG because it's a return?

    Is there still a 14-day return policy on a refurbished rMBP?

    Thanks!

  • 7,781. Re: MacBook Pro Retina display burn-in?
    lynkozz Level 1 Level 1 (0 points)

    The Samsung displays usually don't have as Deeper Blacks or as Whiter Whites as the LG display and have a yellowish tint. The LG2 is the display that is with refurbished rmbp and the LG1 has IR problems. The LG2 has no problems and has Deep Blacks and Whites. Refurbished rMBP also have a 14-day return policy or longer.

  • 7,782. Re: MacBook Pro Retina display burn-in?
    DomdiDom Level 1 Level 1 (0 points)

    @lynkozz

     

    What are you talking about? You should be more careful with what you write as someone could waste a lot of money on something they didn't want based on your false statements..

     

    If by LG2 you mean the SJA2 then we've already had a post a page or two back  that kills that theory. Even without that post there was NO EVIDENCE that the SJA2 fixed anything.

     

    OR, do you have some FACTS you'd like to point out that haven't been posted here yet?

  • 7,783. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    DomdiDom wrote:

     

    @lynkozz

     

    What are you talking about? You should be more careful with what you write as someone could waste a lot of money on something they didn't want based on your false statements..

     

    If by LG2 you mean the SJA2 then we've already had a post a page or two back  that kills that theory. Even without that post there was NO EVIDENCE that the SJA2 fixed anything.

     

    OR, do you have some FACTS you'd like to point out that haven't been posted here yet?

     

    I agree with DomdiDom. People have already experienced IR on the SJA2 panels. However, even if no one had seen IR yet, the SJA2 displays have been out for less time than the SJA1 panels, and we all know that some LG displays don't show IR for months.

  • 7,784. Re: MacBook Pro Retina display burn-in?
    nishantvats Level 1 Level 1 (0 points)

    Surprising and disturbing development to report on my Retina Macbook Pro.

     

    I purchased my rMBP 15" (2.3/256/16) last September - got lucky (or so I thought) with a Samsung panel. 8 months of virtually trouble free operation later, I woke up this morning with a disturbing finding -

     

    Severe and seemingly permanent burn-in on my Samsung Panel!! I don't know whether there are any such reports out there already, but I was positively shocked because although I was expecting some of the other Samsung panel issues (like non-uniform colour temperature / light bleeed), IR is something I definitely thought it was going to be immune to!

    retina_burnin.jpg

     

    Further, this retenetion that I have had since morning has endured despite 10 minutes of screensaver action, leaving a gray screen on for another 10, and a shutdown and reboot (with 10 minutes between the two) as well.

     

    Am too busy with work and can't afford to be system-less (which is what will happen if I take it in, since here in India, I have never heard of a backup machine being provided by the service centers), so the trip to the service center will have to wait till sometime next week. Will report my experience as soon as I can.

     

    In the meanwhile, any "sightings" of this issue with any other erstwhile happy Samsung panel owners?