ipad mini bought in the US is unable to download songs or show previously purchased songs. Can you help?
Are you using the same Apple ID as before?
Yes we are using the same one
Any error message?
We need more information to trouble-shoot.
It just says unable to download at this time and has an option of 'done' or 'retry'.
We will try and restore shortly
Have you tried a reset?
Hold the Sleep and Home button down until you see the Apple logo.
Retrieving data ...