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Urgent help. Finder not responding

24676 Views 26 Replies Latest reply: Nov 22, 2013 3:46 PM by gigimari RSS
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haziqah Level 1 Level 1 (0 points)
Currently Being Moderated
May 11, 2013 8:49 AM

Hi everyone. I have a problem regarding my macbook pro. I am currently using OS X Lion, 10.7.5, all software is up to date. The finder application is not responding. I can't access any folder in my macbook. All folders in my desktop disappear.. I try to relaunch the finder but it did not work. I try login as a guest user, the finder works perfectly but when I login as a user, finder cannot be used. The only way for me to access the top bar is by opening other app such as safari. I dont know if this is related to finder application or not, but since the finder not working, my battery runs out very fast. It only last for one to two hours and the fan always makes noise. Pleasa help me..   Thank you.

MacBook Pro, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    May 11, 2013 10:20 AM (in response to haziqah)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
       
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    May 11, 2013 12:29 PM (in response to haziqah)

    This has to be done in the problem account.

     

    Launch the Console application in either of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process (Finder) in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    May 11, 2013 10:04 PM (in response to haziqah)

    What backups do you have?

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    May 11, 2013 10:11 PM (in response to haziqah)

    Boot into Recovery mode. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    May 12, 2013 7:46 AM (in response to haziqah)

    You were going to post a photo of the Finder crash report. Can you do that? Otherwise this is going to get ugly.

  • giodis Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2013 7:58 AM (in response to haziqah)

    You mention that all folders in your desktop disappear. Click the Desktop icon on the Sidebar. Does the message "There is no default application specified to open the document Desktop" appear ?.

  • giodis Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2013 10:08 PM (in response to haziqah)

    Take a look at this post.

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