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imessage send failure and no facetime

281 Views 5 Replies Latest reply: May 12, 2013 12:50 PM by Demo RSS
amontenegro Calculating status...
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May 12, 2013 12:17 PM

for some reason imessage on my ipad isn't working nor is facetime.  I have internet access as every other program is working.  In fact, my husbands imessage nad facetime on his ipad works just fine so it's not the wifi in the house either.  I've turned imessage off and back on in the settings, still getting message send failures.  Any ideas?

iPad 2, iOS 6.1.3
  • Demo Level 9 Level 9 (73,710 points)
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    May 12, 2013 12:25 PM (in response to amontenegro)

    Just to be clear, although I'm sure you already know, you can only message with other iOS users/devices that are already set up for Messages on their devices.

     

    If you are unable to send messages check Settings?Messages>Show Subject Field>Off. Make sure that is set to off.

     

    If you supply some more details as to what you are experiencing, it will be easier to offer help.

  • Demo Level 9 Level 9 (73,710 points)
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    May 12, 2013 12:33 PM (in response to amontenegro)

    Try signing out of both apps - Messages and FaceTime, turn them both off as well, reboot your iPad and then turn both on again and sign in again.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

     

    Can you use Messages or FaceTime in another WiFi location ... have you tried anywhere but your home?

  • Demo Level 9 Level 9 (73,710 points)
    Currently Being Moderated
    May 12, 2013 12:50 PM (in response to amontenegro)

    I understand that the network might be OK for all other devices, but one device can go wonky when every other device in the house works fine.

     

    So without knowing if the apps work outside the house, you still have to assume that maybe resetting a network setting on the iPad might help. You can reset network settings in Settings>General>Reset>Reset Network Settings. You will have to join your WiFi network again.

     

    You can also try resetting all settings. That restores all of the iPad settings to out an of the box state with regard to the device settings. You lose no data whatsoever, but it does take some time to get all of your device settings back to where they were. Everything in the Settings App will have to be set up again. But resetting the Messages and FaceTime settings might help.

     

    Settings>General>Reset>Reset All Settings.

     

    Before, resetting the settings, I would try rebooting the router. It's easy and it shouldn't hurt anything. Just unplug it from power for about 30 seconds, plug it back in and see if that works.

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