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3rd generation shuffle cannot sync because it is not found = any ideas?

256 Views 1 Reply Latest reply: May 13, 2013 2:24 AM by Kenichi Watanabe RSS
glenn.hoffmann Calculating status...
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May 12, 2013 7:49 PM

I connect my ipod and itunes shows it in the devices, i can see what music is ON it, it sometimes syncs a song or two when plugged in BUT when i try to change music to sync i get the message "cannot sync glenns ipod because it cannot be found".  any clues?

iPod shuffle, Windows Vista
  • Kenichi Watanabe Level 7 Level 7 (29,985 points)

    As a test, on the iPod's Summary screen in iTunes, check the box for Enable disk use and Apply the change. 

     

    This setting keeps the iPod's "disk" continuously mounted by the system.  When disk use is NOT enabled, iTunes mounts the iPod's disk when syncing and then immediately unmounts the disk.  The disk is not mounted most of the time.  If iTunes then has a problem mounting the disk when it needs to sync the iPod, perhaps that message would come up.

     

    NOTE:  When Enable disk use is ON, you need to "eject" the iPod (unmount its disk) before physically disconnecting it.

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