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TV episdodes for purchased seasons have stopped downloading. Check for Available Downloads is broken.

11317 Views 159 Replies Latest reply: Feb 18, 2014 4:12 AM by sjbtax RSS Branched to a new discussion.
  • J. Tuttle Level 1 Level 1 (5 points)

    @davidsignal: Would you please share your (Apple?) Script for reading the link inside the email message, and kicking off the automatic download?  I too would love to get automatic downloads working again, through a combination of Mail rules and AppleScript.

  • jramirez1918 Level 1 Level 1 (0 points)

    Frankly this stinks.  I have to search out my shows and figure out if they have new episodes now.  What a pain.  If I'm not able to conveniently download maybe it's time to put my Amazon Prime membership to good use.  Same costs, more portability.

  • John Whiteside Level 2 Level 2 (345 points)

    Here's another quirk - I just got an email telling me that the latest episode of Mad Men was available. When I clicked the link, it downloaded the featurette about last night's episode, but not the episode itself. Apparently when you have more than one episode waiting (Mad Men gives you two item a week - the episode and the featurette), it only downloads one of them. So now your "season pass" makes it easy to miss episodes if you're not paying attention.

     

    Apple has certainly mucked up something that used to "just work" on this one. I hope someone there is seeing these discussions.

  • John Whiteside Level 2 Level 2 (345 points)

    Hi David... the same thought occurred to me, so I checked. No, just one message with a very generic link saying to download "the latest episode" (didn't refer to it by title or anyting). So it seems it downloads the latest, even if you haven't downloaded or watched earlier ones.

  • GadgetJohn Level 1 Level 1 (0 points)

    Clicking the clink is such a poor substitute with the biggest problem being I don't have an email client on my iTunes machine.  That means I have to search through purchases and I do mean 'search'. I have hundreds of TV shows 'featurettes' and 'previews' that I don't want cluttering up my iTunes storage and have deleted from my local system.  So every time I go into Purchases I have to figure out which show really has new episodes.  And again nothing downloads for the family to watch if I'm away from home.  The only solution I see is to rely on the cable DVR for current shows and buy the DVD when it comes out.  Apple you've broken what used to be a great ecosystem....

  • darquiel Calculating status...

    I am also having the same problem.

    The only way I can get teh episodes to download to manually look at what is avaliable within the store.
    and then individually download the episodes.

     

    Very Frustrating!

  • AbsolutGrndZer0 Level 1 Level 1 (40 points)

    GadgetJohn wrote:

     

    Clicking the clink is such a poor substitute with the biggest problem being I don't have an email client on my iTunes machine.  That means I have to search through purchases and I do mean 'search'. I have hundreds of TV shows 'featurettes' and 'previews' that I don't want cluttering up my iTunes storage and have deleted from my local system.  So every time I go into Purchases I have to figure out which show really has new episodes.  And again nothing downloads for the family to watch if I'm away from home.  The only solution I see is to rely on the cable DVR for current shows and buy the DVD when it comes out.  Apple you've broken what used to be a great ecosystem....

    Well, you CAN (at least on the computer) hide items you don't want to download.  Bring up the "episodes" list instead of the album where it's just a bunch of text on a list.  Then to the right of the "Download" button you will see an X.  Press it, it will deleted the purchased item from your list.  BUT it's not gone forever!   You can go into "Account" settings you will see like "You have 12 hidden purchases" and a button to restore them all.

     

    As for the thing about multiple episodes, yeah I just had that with Revenge, Season 2.  They put "Truth, Pt. 1" and "Truth, Pt. 2" as separate episodes (even though they aired the same night) on iTunes so it only downloaded Part 1, I had to go into the Purchased tab and manually download Part 2.

     

    Arrrrgh.

  • GadgetJohn Level 1 Level 1 (0 points)

    Good tip regarding the X. Thank you!

  • AbsolutGrndZer0 Level 1 Level 1 (40 points)

    GadgetJohn wrote:

     

    Good tip regarding the X. Thank you!

     

    Glad to help, I remember first time I deleted something I freaked out... then I found the "Restore Hidden Purchases" option in the account settings and it came back. Heh.

  • jramirez1918 Level 1 Level 1 (0 points)

    Yup, the emails are useless, the link doesn't work.  I have to manually find the shows I want to download and download them myself.  What a pain in the neck.  Too bad Apple doesn't care.

  • AbsolutGrndZer0 Level 1 Level 1 (40 points)

    davidsignal wrote:

     

    Well, I think that more people would be complaining if this was a major issue for all users who download tv season passess from iTunes.  It is evident that most users don't use iTunes in this exact manner and we are a minority.  But, hopefully it is a precursor to better software in iTunes, OSX 10.9, iOS 7.

     

    Well, not everybody posts here. We dont' know how many emails that Apple has gotten about this, however.  I just don't see how anywhere near a majority would prefer to have to go into purchased to download their shows, rather than have them automatically download.  IF there was complaints (which I doubt), then a better idea would be to make it an option in the iTunes "Auto-downloads on/off" so like if you turn it off, then when it checks on opening (where it also is checking for many things, like new genius data, etc), it clears the queue without downloading anything, if it's on it downloads stuff.

     

    Plus, sometimes for like a day or two at most my card doesn't work, depending on when iTunes does their charges (because it's a prepaid and so sometimes near the end of the week before payday I forget and go get a hamburger, dropping it just below what iTunes is owed because small charges don't go through right away).  Before, the auto-downloads worked, I just couldn't download anything from the past purchases until my card was working again.  This new thing I wont' be able to probably.  I'll have to wait until my card is working again for everything.  Hey maybe that's a reason they are doing this.  So no mistakes, if you owe them even a dollar, you can't download ANYTHING even if it's previously purchased.

     

    Message was edited by: AbsolutGrndZer0

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