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Problem getting mail from one person

429 Views 4 Replies Latest reply: May 13, 2013 11:58 AM by Eric Root RSS
RH1 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 8, 2013 6:40 AM

I have a friend.  We'll call him Layton (because that is his name).  For years, he has been able to send me emails.  Then a few days ago, the system broke.  He cannot get an email to my .mac account.  Here is what I know:


1.  He can send emails to my work email account.

2.  No one else has a problem getting emails to my .mac account.

3.  His emails are not going into the junk folder.

4.  I can send emails to him.

5.  Here is the message that he is getting when he tries to send me emails:


[I have replaced my name and Layton's name with "abcde"]


> Failed to deliver to ''

> SMTP module(domain reports:

> host says:

> 550 5.7.0 Blocked - see










> Received: from [] (account HELO OFFICE)

>  by (CommuniGate Pro SMTP 5.1.12)

>  with ESMTPA id 1266852 for; Fri, 08 Feb 2013

> 00:01:33 -0600

> Message-ID: <F54455DEB4E3464A9977AD033904F446@OFFICE>

> From: "Layton abcde" <>

> To: "Ronald abcde" <>

> References: <>

> Subject: Re: test

> Date: Fri, 8 Feb 2013 00:02:04 -0600

> MIME-Version: 1.0

> Content-Type: text/plain;

> format=flowed;

> charset="iso-8859-1";

> reply-type=original

> Content-Transfer-Encoding: 7bit

> X-Priority: 3

> X-MSMail-Priority: Normal

> X-Mailer: Microsoft Outlook Express 6.00.2900.5931

> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157




What can we do to get communications flowing again?

MacBook Pro, Mac OS X (10.7)
  • probable Calculating status...
    Currently Being Moderated
    Mar 5, 2013 8:25 AM (in response to RH1)

    ProofPoint is filtering for iCloud and suddenly very aggressively.  Many false positives.  I have the same problem sending from my domain to mac/me adddresses.  I have reported the problem to proofpoint but no resolution yet.  Somehow need to escalate this to Apple''s attention because it is a problem for them if their customers cannot receive legitimate email. 

  • clayb2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2013 1:07 PM (in response to probable)

    I, too, am now on Proofpoint's blocked list and unable to unblock my e-mail forwarding from earthlink to Apple. Since all of my e-mail correspondents now think my address is bogus, I am unreachable. Whoever hired Proofpoint needs to fix this problem.

  • clayb2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 13, 2013 10:24 AM (in response to RH1)

    You will need to report the false positive blocking to iCloud support. Be patient, some of the technicians are a little fuzzy on the concept. I think Apple needs to fire Proofpoint since they are taking money to make their users pretty unhappy. My e-mail forwarding from my business address to my iCloud address was falsely blocked and all of my correspondents got messages which made them think that my address no longer worked.

  • Eric Root Level 6 Level 6 (13,850 points)
    Currently Being Moderated
    May 13, 2013 11:58 AM (in response to RH1)

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.



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