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MacBook Pro Issues

390 Views 7 Replies Latest reply: May 14, 2013 4:18 PM by Linc Davis RSS
medchemist Calculating status...
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May 13, 2013 5:58 PM

When I power up my my Macbook Pro it automatically goes to a Mac OS X Utilities screen. I have upgraded to Snow Leopard 10.6.3. I don't want to loose the data that is on the hard drive so is there a way to fix this issue without losing everything on the hard drive? I'm a rookie so need detailed instructions.  Thanks!

MacBook Pro, Mac OS X (10.6.3)
  • Kappy Level 10 Level 10 (221,010 points)
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    May 13, 2013 6:01 PM (in response to medchemist)

    What utilities screen? Can you post an image here? Have you checked Login Items in Accounts preferences?

  • Linc Davis Level 10 Level 10 (107,650 points)
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    May 13, 2013 6:35 PM (in response to medchemist)

    It sounds like you installed Snow Leopard over an existing Lion installation without repartitioning. Launch Disk Utility from the main window. Does it show a volume named "Macintosh HD" (or whatever you named your startup volume)?

  • Linc Davis Level 10 Level 10 (107,650 points)
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    May 14, 2013 11:05 AM (in response to medchemist)

    The drive has malfunctioned. What backups do you have?

  • Linc Davis Level 10 Level 10 (107,650 points)
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    May 14, 2013 4:18 PM (in response to medchemist)

    There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.

    1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”

    2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

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