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Grayed Out Songs

1584 Views 21 Replies Latest reply: May 13, 2013 10:53 PM by Michael Allbritton RSS
  • Michael Allbritton Level 6 Level 6 (16,265 points)
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    May 11, 2013 12:53 AM (in response to Dr. Dave)

    When you add music to the iTunes library there is no compelling reason to constantly be using the "update iTunes Match" command in the Store menu. The service will automatically kick in a few minutes after "new" music is added. Let the service work; there's no need to force it.

     

    Dr. Dave wrote:

     

    The new uploads' iCloud Status is "Uploaded." But the indicator says I cannot download them. Why is that?

    To download a track that is either "matched" or "uploaded" the track must first be deleted from the iTunes library. Do not hide it in the cloud. Then the downoad icon will show up next to the track.

  • Michael Allbritton Level 6 Level 6 (16,265 points)
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    May 12, 2013 8:59 PM (in response to Dr. Dave)

    The troubles you describe have nothing to do with a "copyright issue." If a track does not have a download icon after being deleted from the iTunes library that generally means it has not been added to the cloud. However since you indicate the inital scan, match and upload process has completed I suggest sign out of the iTunes Match while holding down the Shift key. Quit iTunes, then re-launch it and sign into iTM. There will be a short scan. You should then be able to download the tracks.

     

    When deleting tracks from the library so you can download them to the internal HDD be sure and do not select the option to hide the track in the cloud. If you do so you will completely remove the track from the iTunes library and it will not be downloadable any longer.

  • Michael Allbritton Level 6 Level 6 (16,265 points)
    Currently Being Moderated
    May 13, 2013 2:24 AM (in response to Dr. Dave)

    Odd. Here's something quick to try: quit iTunes and go to ~/Music/iTunes and delte the iTunes Library.xml file. Launch iTunes again (the file will be rebuilt by the app) and post back.

  • Michael Allbritton Level 6 Level 6 (16,265 points)
    Currently Being Moderated
    May 13, 2013 10:53 PM (in response to Dr. Dave)

    If the library is stored on an external HDD and it is not connected when iTunes is launched, the application will default to storing any new music in ~/Music/iTunes/iTunes Media. This is most likely what happened. The work you did with the genius is actually the same thing I suggested in my earlier posts.

     

    FYI my suggestion to delete the .xml file would not have deleted "the library itself." Just the .xml file.

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