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Brand new shuffle (2013) that stops playing songs randomly?

962 Views 5 Replies Latest reply: May 15, 2013 11:05 AM by Celticcow RSS
Celticcow Calculating status...
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May 13, 2013 7:21 PM

Just bought a shuffle (May 2013). Charged for over 3 hours, registered, set it up, loaded only 88 songs to test. Listened to it for the first time, and it stops playing at random times, turns off, and I have to physically turn it off, then wait (random times) to turn it back on to work.  When I do, it has reset to the first song all over again.  Happens every time I listen to it.  Software is up to date. It's not the cords or the headphones, tried different ones already.  It's not the software, and it's not the iPod (already swapped it out, still happening).  Now that I think about other iPods have all done this to me at some point, but never right out of the box, and usually several years (3-5) after I've had them (have owned 7 now, (don't get new ones b/c they break, but b/c run out of GB space) starting with original iPod mini, but my mini has NEVER done this and I still use it). What's up with the brand new shuffles doing this right out of the box?  I've noticed I'm not the first person to have this problem, but I've yet to find a solution beyond what's already been done.  Would greatly appreciate input regarding what to do after checking the charge, registration, software, cords, headphones, computer system, swapping out for new shuffle, resetting to factory, removing specific songs iTunes couldn't find b/c don't have external drive right now, et al!

iPod shuffle, iOS 5.1.1, Shuffle 4th Generation
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)

    You've done quite a bit of troubleshooting and described it nicely...


    On the iPod's Summary tab in iTunes, do you have the setting for Convert higher bit rate songs to [option] AAC enabled?  If you do, try unchecking it, then re-loading the shuffle.


    If your source of songs was largely not from the iTunes Store nor ripped from music CD using iTunes, to test if there is something unusual about parts of your collection of song files, try downloading a free song from the iTunes Store.  Go to Music in the iTunes Store.  Under MUSIC QUICK LINKS, there is a link for Free on iTunes (I guess there is only one free song at the moment).  Also, if you still have any music CDs around, rip one or two into your iTunes library using iTunes.  Set iTunes to use the AAC format, which is in iTunes Preferences General tab, Import Settings.  If you have previously purchased songs from the iTunes Store, you can use some of those songs for this test.


    With this collection of songs that were either downloaded from the iTunes Store, or ripped from music CD using iTunes, load ONLY those songs on the shuffle.  You can put them all on a new "Test" playlist, and set the shuffle's Music tab to sync just that one playlist, and Apply.  Does this problem still occur with this set of songs?


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