I'm having a very similar problem.
I'm based in the U.K. and am trying to publish an iBook through the iTunes bookstore. I have made my book in iBooks author 2.0. My iTunes is up to date.
When I try and publish the iBook I have passed and ticked the Pre Publish Check; and the Create Account, but when I try and download iTunes Producer through iTunes Connect I'm told "Your Apple ID does not have permission to access iTunes Content."
When I try and re-set my iTunes Store account I'm told "The iTunes Store Account has already applied to distribute content on the iBookstore." Of course it has I just did that.
If I try and sign in to iTunes Connect through the Publishing pane I'm told "Your ID or Password was entered incorrectly." Even though I've just used it to sign into iTunes (and here), so my password and Apple ID work fine elsewhere.
Is my access to the iTunes Connect being delayed while my submission is processed, i.e. the processing of my tax and account details? Or am I stuck in a loop?
If this is still processing (I started this 20 hours ago) I assume that I have to submit the book itself when I can download iTunes Producer at a later date, as I haven't submitted the book yet?
I emailed the problem to iTunes Store and was refered to firstname.lastname@example.org, only for them to say they don't read or reply to emails sent to that address??????
I'm not sure which part of the process I've reached - if any. I feel I'm in limbo. I have an iBook ready to go - but where is Apple?
Any help would be most welcome.
Thanks Sikladdinez. My problem was that after submitting my tax info etc, I had no idea as to whether my application was being processed or simply stuck in some cyber loop. However, I contacted the iBookstore application support team and was told that my project was indeed awaiting approval. Yesterday I heard the application was successful and could access iTunes Connect. I did this and uploaded my book.
Now it's a matter of waiting for editorial approval. Not sure how long that takes????
I think the perceived glitch I encountered could be eliminated by some sort of indication as to what status an application has reached.
Once I knew I was "in the system" I could relax.
I am in the same situation... limbo. No feedback, no way to contact. I was online and selling with Amazon in 3 hours from start. It has been 4 days now since I started with Apple. If I could receive some sort of status, that would at least give me a clue.
I had used my alternate email address as the alternate on my FREE account I had set up months ago to test this, so it refused to allow me to use this to set up a new ID, although the was no indication this was the problem. I found it out by trial and error. I set up a new AppleID, created a new application, and have been in limbo ever since.
Advice - DO NOT SET UP A FREE ACCOUNT, no matter what. I cannot get it deleted. I have tried the support numbers several times, with no results - they say they can't call my phone.... the telemarketers sure can!
In almost 30 years as an Apple customer, I have never encountered such a poorly implemented application. Compared to Amazon, this is so uncompetitive. I am surprised and disappointed.
I've followed all the instructions and have got nowhere, and have no-one at Apple to ask. (Although when I made a sarcastic comment on another forum I got my wrist slapped within a couple of hours. Funny that...)
I have registered my book on Kindle and sold some copies within the past five days, yet I haven't heard from Apple even to say my application's in the pile. An email to say they had my application even would be nice.
I don't understand why there isn't more of an outcry about this Cinderella project. It's starting to annoy me. What's the point of recommending people to go the Apple route if this is what they can expect?
I solved the "out of range" issue by restarting my iMac. Still login errors, though. Got hold of tech support, then passed to someone else, then escalated, only to be passed to another fellow a few minutes ago who did not even know what iTunesConnect was.... he passed me over to the Developer Group - they disconnected me with a message they were closed for the day. I have spent 4 hours online trying tor resolve this today - day 4. Will try again tomorrow by following up with the same email link from the escalator, again. I will post the results, if any.
FYI - I was able to put my book on Amazon in 5 minutes, and was selling within 3 hours. Got on Google, and it took about 5 minutes, still waiting for the book to be processed, though. My project is optimized for iBook - after a year in the researching and writing. As a work of historical fiction, I was able to use the medium to add interactivity to the book without disrupting the read - only to run headlong into this problem. People are emailing me wondering where the iBook version is. Not a good showing by Apple.
Today (5/14/13) I finally got through to the correct group. For those having the same problem as I did, the IRS needs to verify the status of your SSN or EIN as a part of the payment processing, and this can take 5-10 days, depending on how efficient the IRS is... so sit back and relax. Until this is complete, the login will not work.
I explained that having some feedback or status would be a BIG help, and hopefully they take that seriously.
The phone number for DEV support for the iTunes system for book is: 877-206-2152.
I hope this can help someone else.
I hope this helps too... I cracked it.
I had a message saying my application succeeded and I could sign in and complete the application.
Where I had been going wrong is in using a bookmarked page to get to the sign-in Connect page. I rang the help people in the US at the UK number and they advised I have to use the link in the original email (three weeks earlier). It's called the Invite.
Straight in and now re-entering bank details and all that. I had done this previously but you have to do it again.
I was able to download the Producer app and am reading the instructions prior to uploading the magnum opus. Problem is the Opus seems a bit in need of tightening up. It might be possible to submit revisions but I'll try and get it right first time in case I can't.
A Good Day.
You are correct. I had still not been notified until today (5/28) when I called them back. The support person resent my invite email (which I did not receive for some reason - don't you love the Internet) and it let me in to finally get the rest of the information set up. Looks like I am back in business.